Traditional Mandarin Call Center Team Lead

Concentrix; Cyberjaya; On-site; MYR 56,000 - 100,000; Full time

Job summary

Concentrix is seeking a Team Leader, Operations to supervise a group of call center associates, coach performance, and ensure metrics are met. The role requires monitoring attendance, enforcing policies, and guiding dispute resolution where needed.

The ideal candidate will have an Associate's degree and 2–4 years of related experience, strong leadership, and excellent communication. Mandarin literacy is required. The position supports a dynamic, multi-tasking team in a fast-paced environment.

Qualifications

• Must read and write in Traditional Mandarin.
• Associate's degree in related field with two to four years of relevant experience preferred.
• Strong communication skills and ability to coach and mentor a team of employees.

Responsibilities

• Supervise a group of call center associates including work and attendance monitoring.
• Coach direct reports regularly to ensure performance metrics are met.
• Identify performance issues and develop action plans for improvement.

Skills

Coaching

Leadership

Communication skills

Multitasking

Attendance monitoring

Education

Associate's degree in related field

Job description

Concentrix is seeking a Team Leader, Operations to supervise a group of call center associates, coach performance, and ensure metrics are met. The role requires monitoring attendance, enforcing policies, and guiding dispute resolution where needed.

The ideal candidate will have an Associate's degree and 2–4 years of related experience, strong leadership, and excellent communication. Mandarin literacy is required. The position supports a dynamic, multi-tasking team in a fast-paced environment.