Trade Compliance Analyst

Hirehub Group; Iskandar Puteri; On-site; MYR 56,000 - 67,000; Full time

Job summary

Hirehub Group in Malaysia is seeking an experienced Logistics Specialist to manage international freight forwarding and customs brokerage for diverse customers. You will coordinate shipment documentation and ensure timely customs entry while enforcing global trade compliance.

You will work with brokers, carriers, and internal teams across borders, handling complex shipments, identifying process improvements, and driving on-time delivery in a fast-paced environment.

Qualifications

• This position requires at least 5 years of relevant experience.
• Strong International Compliance Experience Required
• Strong knowledge of Freight Forwarding and Customs Broker required
• Bachelor's degree or equivalent in Logistics or Trade Compliance.

Responsibilities

• Manage international freight forwarding companies & customs brokers for our customers.
• Coordinate documentation for the movement of shipments to and from customers.
• Ensure prompt and effective customs entry of international cargo and compliance with regulations.
• Knowledge of global customs regulations and requirements.
• Work with internal and external departments using project management communication techniques.
• Handle ad-hoc customer solutions projects and resolve discrepancies using RCCA.
• Resolves problems and makes decisions regarding quality in the department.
• Ensure global trade compliance regulations are adhered to.
• Knowledge of Dangerous Goods per IATA & IMDG.
• Communicate effectively with global partners & service providers.
• Direct & indirect communications with all levels including senior management of the customer.

Skills

International compliance

Freight forwarding

Customs brokerage

Customer service

Team leadership

Analytical skills

Education

Bachelor's degree in Logistics or Trade Compliance

Job description

Company Background

Our client is a leading logistics provider specializing in efficient and reliable supply chain solutions tailored to complex customer needs. With extensive experience across B2B and B2C sectors, the company leverages innovation, automation, and e-commerce growth to deliver smarter and more streamlined operations. They are committed to optimizing supply chain performance and supporting business success through scalable solutions.

Job Descriptions

Primary Job Scope

• Manage International Freight Forwarding companies & Customs Brokers for our customers.
• Responsible for the coordination of all necessary & required documentation for the movement of shipments to and from customers.
• Ensure prompt and effective customs entry of international cargo, accountable for the logistics measures
• Knowledge of Global customs regulations, requirements
• Work effectively with all departments' internal and external utilizing project management communication techniques.
• Handle any other ad-hoc customer solutions projects
• Recognize discrepancies and resolution tactics utilizing RCCA parameters
• Resolves problems and make decisions regarding quality in assigned department
• Ensure Global trade compliance regulations being adhered to
• Knowledge of Dangerous Goods as dictated by IATA & IMDG
• Ability to effectively communicate with global partners & service providers
• Direct & indirect communications with all levels (including senior management) of the customer

Compliance

• Oversee the process review of shipments, to ensure compliance requirements, documentation and any additional requirements as specified by country customs and brokers.
• Resolve shipments with complex customs issues
• Liaise with customer logistics, brokers and carriers to ensure shipments are processed to all customs requirements according to the shipping guide
• Liaise with brokers and customs to resolve custom related exceptions, acquire the required documentation and signatures to release these from customs hold
• Identify updates and gaps in the customer/internal international shipping guides to ensure all exports and imports flow successfully through customs.
• Review complex Bill of Materials (BOM's) for export into emerging market countries and recommend streamlined submission through export process
• Ensure company is in alignment and compliance to corporate processes
• Carry out emerging markets research to develop Standard Operating Procedures (SOP's) to ensure the correct process and guidelines are documented for successful importation.
• Carry out loss analysis and recommend improvements to customs related exceptions to ensure compliance related exceptions are minimized.
• Identify and implement projects and processes to improve compliance processes with brokers, clients and across the internal network

Project Management / Coordination

• Operations specific projects, improvement and maintenance across the network
• Lean deployment activities - Champion Kaizen activities throughout the global team organization.
• Improve Effectiveness of systems and processes across the global network with a focus onintracompany processes and standardization across the network
• Specific Logistics end to end project coordination ensuring all logistics movements are completedto plan to achieve a specific outcome
• Work with clients to identify and drive business opportunities and growth through continuousassessment of client needs and solution development.
• Coordinate value-add logistics projects for the client focusing on: Goal development, Critical pathdevelopment, project reports, communications and identifying improvement opportunities
• Value added projects / Drive Continuous Improvement across the network utilizing Kaizentechniques including process re-engineering, waste identification, and improving client satisfaction

Job Requirements

• This position requires at least 5 years of relevant experience.
• Strong International Compliance Experience Required
• Strong knowledge of Freight Forwarding and Customs Broker required
• Bachelor's degree or equivalent in Logistics or Trade Compliance.
• Excellent Customer Service skills.
• Strong working experience with leading teams internationally
• Must thrive in fast paced dynamic environment
• Strong analytical skills, ability to make decisions
• Ability to multi-task, prioritize and keep calm in a busy work environment.

Location: Iskandar Puteri, Johor

Salary Range: Up to RM5.5k