TPA & Personal Property Claims, Manager

MSIG Insurance (Malaysia) Bhd Registration No; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

MSIG Insurance (Malaysia) Bhd seeks a professional to manage claims servicing in Kuala Lumpur. The role involves overseeing all aspects of claims management, including assessing, negotiating, and settling claims. The ideal candidate will have a degree in Insurance and over 5 years of relevant experience.

Good communication, analytical, and organizational skills are essential, as is the ability to foster a customer-focused culture in the organization.

Qualifications

• More than 5 years related working experience.
• Strong ability to communicate effectively in writing and verbally.
• Good analytical skills with the capacity to rationalize data.

Responsibilities

• Manage claims servicing requirements nationwide.
• Establish customer-focused culture for claims services to claimants.
• Monitor and manage performance of Loss Adjusters and Third Party Administrators.

Skills

Good communication skills

Analytical skills

Influencing skills

Networking skills

Planning and organization skills

Education

Degree / Diploma in Insurance or related discipline

Job description

Responsibilities

• Manage/ enhance claims servicing requirements for Claims function nationwide.
• Establish customer focused culture with prompt and efficient claims services to claimants and intermediaries.
• Monitor and advise on adequacy of claims reserving system.
• Monitor and manage performance and services of all Loss Adjusters, Third Party Administrators and Solicitors.
• Manage, monitor and review relevant claims schemes in line with Objectives set forth.
• Responsible for all aspects of claims management, i.e. assessing, negotiating, investigating, approving and settling claims or outstanding claims within the authorized approved limits.
• Provide professional commentary and recommendations to superior or senior management in claims management issues that are outside the authorized approval limit.
• Provide professional advice, guidance and support to Marketing and Branch personnel in all aspects of respective claims management and operations.

Qualifications

• Degree / Diploma holder preferably in Insurance or related discipline.
• More than 5 years related working experience.
• Good communication, written and verbal.
• Good analytical skills with data rational capacity.
• Influencing and networking skills.
• Good planning and organization skills.