Tooling Digital Operations Analyst

FieldCore Service Solutions International; Malaysia; Presencial; MYR 120.000 - 170.000; Jornada completa

Descripción de la vacante

FieldCore Service Solutions International is seeking a Tooling Digital Operations Analyst in Malaysia to design, implement, and support AI-driven tooling solutions. You will build AI agents using Copilot Studio and AMP, create Power Automate and n8n workflows, and deliver BI insights with Power BI and QuickSight.

You will work with the Tooling Global Operations Team to optimize order fulfillment, data quality, and KPI maintenance, while advising on governance and best practices for AI platforms.

Formación

• High School Diploma or equivalent and 3+ years of related industry experience.
• 2+ years of hands-on experience with Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio)
• 2+ years of experience developing Power BI reports and dashboards, including DAX and data modeling
• Hands-on experience building and deploying AI agents or generative AI solutions (e.g., Copilot Studio, Amazon Quick Suite, AMP)
• Experience in advanced data analytics with working knowledge of predictive analytics and machine learning concepts
• 2+ years in writing SQL queries
• Working knowledge of prompt engineering, retrieval-augmented generation (RAG), and responsible AI practices

Responsabilidades

• Designs, builds, and deploys AI agents to automate tooling workflows.
• Develops Power Automate flows and n8n workflows that connect AI agents with enterprise systems.
• Drives adoption of Microsoft 365 Copilot through use-case identification and training.
• Maintains KPIs and delivers AI-enabled BI for tooling fulfillment using Power BI and QuickSight.
• Provides data analysis to support NCRs, disputes, and escalations.
• Collaborates with tool centers to develop field-driven AI agents and BI products.
• Establishes governance for AI agents and monitors usage and accuracy.

Conocimientos

Power Platform

Power Automate

Power Apps

Copilot Studio

Power BI

SQL

Python

AI agents

RAG

Prompt engineering

Data analytics

Machine learning

Educación

Bachelor's Degree in CS/DS/IS/Business Admin

Herramientas

SAP ETM

SAP Ariba

Salesforce

Descripción del empleo

FieldCore Service Solutions International View all jobs

About GE VernovaGE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world’s energy infrastructure to provide more reliable and affordable energy.

Job Summary:

The Tooling Digital Operations Analyst focuses on AI agent development, intelligent automation, and analytics for Global Tooling. Designs, builds, and deploys AI-driven solutions using Microsoft Copilot Studio, Microsoft 365 Copilot, Power Automate, Power BI, Amazon Quick Suite, AMP, and n8n workflows to simplify how tool centers work. Supports the Tooling Global Operations Team with order fulfillment, systems support, data quality, global KPI maintenance, and order tracking, using ETM Tooling system data as a core source.

• Designs, builds, and deploys AI agents using Microsoft Copilot Studio, Amazon Quick Suite, and AMP to automate tooling workflows such as document extraction, order inquiries, and knowledge retrieval
• Develops Power Automate flows and n8n workflows that connect AI agents with SharePoint, Teams, Outlook, Excel, APIs, and enterprise systems to eliminate manual, repetitive tasks
• Drives Microsoft 365 Copilot adoption through use-case identification, prompt libraries, and adoption metrics; provides AI tool training and operations guidance to Tooling Coordinators, Facility Managers, and Logistics teams
• Maintains Global and Regional Tooling KPIs and delivers AI-enabled business intelligence for tooling fulfillment using Power BI and Amazon Quick Sight
• Provides guidance and overall platform support to data team and other business intelligence stakeholders for all tooling digital and AI platforms
• Connects with vendors to obtain and negotiate quotes for digital operations projects at direction of management team
• Provides data analysis to support Quality team Non-Conformance Reports (NCR), fulfillment disputes, and escalations
• Works closely with tool centers to gain operational understanding and develop field-driven AI agents and business intelligence products
• Establishes responsible AI governance for agents, including prompt design, accuracy testing, data security, and version control; monitors usage and feedback to improve accuracy and adoption
• Connects AI agents and dashboards to enterprise data sources, including SAP ETM, SAP Ariba, and Salesforce, partnering with data engineering teams for data exposure
• Identifies manual processes across tool centers, builds business cases with measurable productivity outcomes, and plans AI and automation projects at direction of management team
• Travel, holidays, weekends, and overtime may be required by field assignments
• May be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values

Required Qualifications and Experience:

• High School Diploma or equivalent and 3+ years of related industry experience
• 2+ years of hands-on experience with Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio)
• 2+ years of experience developing Power BI reports and dashboards, including DAX and data modeling
• Hands-on experience building and deploying AI agents or generative AI solutions (e.g., Copilot Studio, Amazon Quick Suite, AMP)
• Experience in advanced data analytics with working knowledge of predictive analytics and machine learning concepts
• 2+ years in writing SQL queries
• Working knowledge of prompt engineering, retrieval-augmented generation (RAG), and responsible AI practices

Desired Characteristics:

• Bachelor’s Degree or equivalent in Computer Science, Data Science, Information Systems, or Business Administration
• Ability to work independently when needed with little direction
• Highly effective in a matrix environment; influence and motivate geographically dispersed and diverse teams to realize strategic visions
• Strong oral and written communication skills, including interfacing with executive leadership
• 2+ years of experience in Python Programming, including AI/ML libraries and API integrations
• Experience with Amazon Quick Suite (Quick Sight, Quick Flows, Quick Automate), AMP, or similar agentic AI platforms
• Experience building n8n workflows, including API, webhook, and LLM integrations
• Microsoft Power Platform, Power BI, or Azure AI certifications
• Working knowledge of SAP ETM, SAP Ariba, or Salesforce data structures

FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law