Forward Deployed Engineer (Hybrid Work)

CFB Bots Pte Ltd; Kuala Lumpur; Hybrid; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Real ownership of live deployments

Cutting-edge AI technologies

Shape our growth through reusable AI架构

Learning & career growth

Job summary

CFB Bots Pte Ltd in Malaysia is seeking a hands-on Forward Deployed Engineer to design, build and deploy AI agents that integrate with customers’ systems and workflows. You will own technical delivery from discovery to production, while developing reusable architectures and frameworks for scalable AI solutions.

You will engage directly with enterprise customers across industries, travelling regionally as needed, and mentor teams through the lifecycle from prototyping to continuous improvement.

Qualifications

• 5+ years of hands-on software engineering experience with enterprise delivery.
• Strong Python programming, backend APIs, SQL and system integration.
• Hands-on experience building LLM-powered applications or AI agents.
• Experience evaluating AI apps for reliability, latency and costs.
• Experience deploying apps on Azure, AWS or Google Cloud.
• Knowledge of Git, CI/CD, Docker and production troubleshooting.
• Data ingestion and integration workflows with structured/unstructured data.
• Understanding of security, authentication and data protection.
• Ability to lead customer discovery discussions and translate requirements.
• Strong analytical and communication skills for technical/non-technical stakeholders.
• Willing to travel regionally and work at customer sites.

Responsibilities

• Discover and scope customer challenges, translate requirements into use cases and delivery plans.
• Design and build AI agents and LLM-powered apps that integrate with enterprise systems.
• Integrate solutions with enterprise apps, APIs and databases and deploy to customer environments.
• Ensure production-ready delivery with testing, monitoring, safeguards and governance.
• Troubleshoot across code, integrations, infrastructure and model behavior.
• Demonstrate business impact by measuring outcomes and communicating trade-offs.
• Create reusable components and documentation to accelerate future work.

Skills

Python

API development

LLM-powered apps

AI delivery

Cloud deployment

Git & CI/CD

Data ingestion

Security basics

Customer discovery

Communication

Ownership & accountability

Tools

Docker

Kubernetes

Terraform

Job description

About the Role

We are seeking a hands-on, customer-focused Forward Deployed Engineer to join our growing AI solutions team. Based in Malaysia, you will work directly with enterprise customers across various industries in the region to understand their business challenges and translate requirements into practical, production-ready AI solutions.

Your primary focus will be designing, building and deploying AI agents that integrate with customers' existing systems, data and workflows. Working closely with customers and internal teams, you will take ownership of technical delivery from initial discovery and prototyping through to production deployment and continuous improvement. You will also help develop reusable components and frameworks that accelerate future delivery.

If you enjoy solving real business problems through hands-on engineering, are comfortable engaging directly with customers, and want to see your work make a measurable impact, this could be your next great opportunity.

What We Offer

• Real ownership: Build solutions that go live with customers and deliver measurable business value


• Cutting-edge AI: Work with leading AI technologies to solve meaningful enterprise challenges across different industries


• Opportunity to shape our growth: Help establish reusable architectures, engineering practices and frameworks as our AI solutions business expands


• Learning and career growth: Develop your technical and consulting capabilities through diverse customer engagements, with hybrid working arrangements

What You'll Do

• Discover and scope: Work directly with customers to understand business challenges, lead discovery discussions, and translate ambiguous requirements into clear use cases, solution architectures and delivery plans


• Design and build: Rapidly prototype, design and develop AI agents and LLM-powered applications that integrate with enterprise systems, data and business workflows


• Integrate and deploy: Connect solutions to enterprise applications, APIs and databases, deploy them into customer environments, and optimise for reliability, scalability and performance


• Own delivery quality: Build production-ready solutions with appropriate testing, AI evaluation, monitoring, error handling, safeguards and human oversight, while addressing customer security, data protection and regulatory requirements


• Troubleshoot and optimise: Diagnose and resolve issues across application code, integrations, infrastructure and AI model behaviour, continuously improving solutions based on real-world usage and feedback


• Deliver business impact: Work with customers to measure outcomes, identify improvement opportunities, and communicate technical trade-offs, costs and business value to stakeholders


• Enable and scale: Train customer teams, produce clear technical documentation, and contribute reusable components, tools and frameworks that accelerate future delivery

What You'll Bring

Must-haves

• 5+ years of hands-on software engineering experience, preferably delivering solutions for enterprise customers, with demonstrated experience taking applications from development into production


• Strong programming skills in Python, with experience in backend application development, REST APIs, SQL databases and integration with enterprise systems


• Practical experience building LLM-powered applications or AI agents, including RAG, tool calling, agent orchestration and integration with external tools or enterprise data


• Experience evaluating and troubleshooting AI applications, including response quality, reliability, latency, cost and failure handling


• Hands-on experience deploying and maintaining applications on at least one major cloud platform (Azure, AWS or Google Cloud)


• Working knowledge of Git, CI/CD pipelines, containerisation (Docker), software testing, logging and production troubleshooting


• Experience working with structured and unstructured data, including data ingestion, transformation and integration workflows


• Understanding of enterprise application security fundamentals, including authentication, authorisation, access controls, secrets management and secure data handling


• Ability to independently conduct customer discovery discussions, analyse existing business processes, and translate ambiguous requirements into solution designs and working applications


• Strong analytical, troubleshooting and communication skills, with the ability to work effectively with technical and non-technical stakeholders


• Strong sense of ownership, adaptability and resourcefulness, with the ability to deliver independently in complex, fast-moving customer environments


• Willingness to work directly at customer locations and travel regionally when required

Nice-to-haves

• Proficiency in TypeScript/JavaScript and familiarity with modern frontend frameworks such as React


• Experience with agent orchestration frameworks, Model Context Protocol (MCP), vector databases and advanced LLM evaluation or observability tools


• Familiarity with Kubernetes, Infrastructure as Code (Terraform or equivalent), cloud networking and identity management


• Experience deploying applications into hybrid, on-premises or restricted enterprise environments


• Experience with data engineering tools, ETL/ELT pipelines, data warehouses or enterprise data platforms


• Familiarity with enterprise automation platforms such as Microsoft Power Platform, UiPath or n8n


• Experience documenting business processes using BPMN, swim-lane diagrams or equivalent techniques


• Experience delivering AI solutions in regulated industries, including understanding of AI governance, security and data protection requirements


• Prior experience as a Forward Deployed Engineer, Solutions Engineer or Technical Consultant