Tiktok E-commerce Manager

ServAuto Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

ServAuto Sdn. Bhd. is seeking a TikTok Shop Lead to own the channel end-to-end in Malaysia.

You will drive revenue, GMV, margin and growth, coordinating with supply chain, marketing and workshop operations to optimise tyre and auto parts sales online. Plan campaigns, manage pricing and promos, report weekly, and lead a small team across listings, content, live/affiliate channels. The ideal candidate has 3–5 years in e‑commerce with hands‑on TikTok Shop experience and strong numeracy, fluent in

Qualifications

• 3–5 years in e-commerce with hands-on TikTok Shop experience.
• Proven ownership of a channel target with numbers.
• Strong commercial numeracy: margins, fee structures, unit economics in Excel/Sheets.
• Experience leading a small team and negotiating with platform managers.
• Fluent in English and Bahasa Malaysia; Mandarin a plus.

Responsibilities

• Own the TikTok revenue, GMV, margin and growth targets - monthly and quarterly.
• Track the full fee stack and protect contribution margin at SKU level.
• Plan and run campaigns: mega sales, payday, flash deals, live sessions and vouchers.
• Manage pricing and promo mechanics across the catalogue, in line with other channels.
• Report performance weekly with a clear read on what moved and why.
• Lead a small team covering listings, content, live/affiliate and daily operations.
• Set targets, review performance, coach and hire as the channel grows.
• Keep the daily rhythm tight: listing quality, stock accuracy, order health, seller score and customer response times.
• Work across functions - supply chain, marketing, finance and workshop operations.
• Own the day-to-day relationship with TikTok account and category managers and negotiate commission rates, campaign slots, traffic support, co-funding and JBP terms.

Skills

TikTok Shop experience

Channel ownership

Excel/Sheets numeracy

Team leadership

Negotiation with platform managers

English & Bahasa Malaysia

Mandarin a plus

Live commerce / affiliate programs

TikTok Seller Center familiarity

Tools

TikTok Seller Center

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

ServAuto sells tyres, auto parts and workshop services online. TikTok Shop is one of our biggest and fastest-moving channels. You will own it end to end - the numbers, the team, and the relationship with TikTok itself. You will be accountable for what the channel delivers: revenue, margin and growth.

Key responsibilities

• Own the TikTok revenue, GMV, margin and growth targets - monthly and quarterly
• Track the full fee stack (commission, affiliate, cashback, ads, shipping) and protect contribution margin at SKU level
• Plan and run campaigns: mega sales, payday, flash deals, live sessions and vouchers
• Manage pricing and promo mechanics across the catalogue, in line with other channels
• Report performance weekly with a clear read on what moved and why
• Lead a small team covering listings, content, live/affiliate and daily operations
• Set targets, review performance, coach and hire as the channel grows
• Keep the daily rhythm tight: listing quality, stock accuracy, order health, seller score and customer response times
• Work across functions - supply chain, marketing, finance and workshop operations
• Own the day-to-day relationship with TikTok account and category managers and negotiate commission rates, campaign slots, traffic support, co-funding and JBP terms

About you

• 3-5 years in e-commerce, with hands-on TikTok Shop experience (Shopee / Lazada a plus)
• Proven ownership of a channel target - you have carried a number, not just executed tasks
• Strong commercial numeracy: comfortable with margin, fee structures and unit economics in Excel / Sheets
• Experience managing or leading a small team
• Confident negotiator, comfortable dealing directly with platform account managers
• Fluent in English and Bahasa Malaysia; fluency in Mandarin a plus
• Automotive, tyre or auto parts background (nice to have)
• Experience with live commerce and affiliate / creator programmes (nice to have)
• Familiarity with TikTok Seller Center reporting and ads (nice to have)

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.