Therapist

Shangri-La Hotel Kuala Lumpur; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

The Shangri-La Hotel Kuala Lumpur is seeking a professional spa therapist to deliver high-quality face and body treatments for our guests. You will conduct consultations, review medical history, assess conditions, and tailor experiences to guest needs while maintaining accurate records in Book4Time.

You will maintain spotless treatment rooms, uphold hygiene standards, promote spa services and retail products, and collaborate with colleagues to ensure exceptional guest experiences.

Qualifications

• Certification in Physiotherapy, Massage Therapy, Aesthetics, Beauty Therapy or related discipline.
• Minimum 1–2 years hands-on experience delivering face and body treatments in luxury hotel/spa environments.
• CPR and First Aid certification.
• Strong knowledge of anatomy, physiology, and wellness principles.
• Familiarity with spa management systems such as Book4Time.
• Experience in retail sales and promoting spa products to meet targets.
• Excellent English communication; additional languages are a plus.

Responsibilities

• Deliver high-quality spa treatments and body therapies to guests.
• Conduct guest consultations, review medical history, assess conditions, and tailor treatments.
• Maintain detailed treatment records in Book4Time.
• Provide aftercare advice and respond to guest inquiries and concerns.
• Ensure treatment rooms, equipment, and facilities meet hygiene and safety standards.
• Assist with reception, bookings, and administrative duties as needed.
• Promote spa services and retail products to support revenue targets.
• Collaborate with team to ensure smooth spa operations and guest satisfaction.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Problem solving

Flexibility

Education

Professional qualification in Physiotherapy, Massage, Aesthetics or Beauty Therapy

Tools

Book4Time

Job description

Deliver high-quality, personalized spa and body treatments that meet guest needs and expectations.

Conduct guest consultations, review medical history, assess conditions, and recommend appropriate treatments.

Maintain detailed and accurate treatment records for all guests in Book4Time.

Provide professional aftercare advice and respond effectively to guest inquiries, requests, and concerns.

Ensure treatment rooms, spa facilities, and equipment are clean, organized, and maintained to company standards.

Clean and sanitize work areas, replace linens, and sterilize tools and equipment before each treatment.

Adhere to all hygiene, health, safety, and operational standards and procedures.

Manage inappropriate guest behaviour in accordance with hotel policies and standard operating procedures.

Monitor and maintain adequate stock levels of oils, creams, consumables, and other spa supplies.

Record stock usage and support inventory control activities to ensure uninterrupted operations.

Promote spa treatments, wellness services, and retail products to support revenue and sales targets.

Complete required daily reports and operational documentation accurately and on time.

Assist with reception, booking, and administrative duties when required.

Participate in training and professional development programs to enhance treatment techniques and service standards.

Collaborate with team members to ensure smooth spa operations and exceptional guest experiences.

Requirements

Certification or professional qualification in Physiotherapy, Massage Therapy, Aesthetics, Beauty Therapy, or a related discipline.

Minimum 1–2 years of hands‑on experience delivering face and body treatments, preferably within a luxury hotel, resort, or spa environment.

Valid CPR and First Aid certification.

Strong knowledge of human anatomy, physiology, and wellness treatment principles.

Experience in holistic, wellness, and alternative therapy treatments is an advantage.

Familiarity with spa management systems such as Book4Time.

Experience in retail sales, product promotion, and achieving sales targets.

Excellent verbal and written communication skills in English; additional language skills are an advantage.

Strong interpersonal and customer service skills with the ability to build positive relationships with guests and colleagues.

Proven problem‑solving skills and the ability to handle guest concerns and complaints professionally.

Friendly, professional, positive, and customer‑focused attitude.

Caring, patient, respectful, and genuinely committed to guest wellbeing.

Flexible, dependable, and able to perform effectively in a fast‑paced environment.

Energetic team player with a willingness to continuously learn, develop skills, and maintain high service standards.

Hotel & Accommodation Services 101-1,000 employees

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.