(Thai Speaker) KYC / Risk Account Specialist

TDCX; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Performance incentives

Shift allowance

Public transport access

Job summary

TDCX in Kuala Lumpur is seeking a Thai-speaking KYC / Risk Account Specialist to provide high-quality customer support for E-payment users across phone, chat, and email channels. You will verify merchant data, perform risk checks, and escalate any discrepancies while adapting to rotating shifts and on-site work.

The role requires Thai language proficiency, a diploma or bachelor’s degree, and experience in C-level customer-facing environments.

Qualifications

• Must have Thai language skills (CEFR C1 or higher).
• Diploma or Bachelor’s degree in any field is required.
• Experience in BPO or contact center is preferred.
• Strong attention to detail and ability to verify information across sources.

Responsibilities

• Provide KYC/Risk account support to payment users via phone, chat, and email.
• Verify merchant information and perform checks in internal/external databases.
• Identify red flags and work with the team to resolve issues.
• Coordinate with other teams to improve processes and support quality management.
• Rotate shifts including weekends and work on-site in Kuala Lumpur.

Skills

Thai language proficiency

Customer service

Multitasking

Education

Diploma or Bachelor's degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

(Thai Speaker) KYC / Risk Account Specialist

Do you aspire to a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks and performance incentives
• Comprehensive medical, insurance or social security coverage
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 25 years of experience and more than 310 industry awards

What’s your mission?

• Provision of an excellent support experience to E-payment users via phone, chat, and email
• Always be on the lookout for ways to improve the way we do things
• Verify all required details have been submitted with application for processing.
• Examine and validate the identity of the merchant to ensure the information submitted is valid.
• Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
• Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
• Investigate and compare the items sold on the merchant’s website to information provided on the partner account, such as product description, merchant industry, and charges.
• Identify businesses as supportable, prohibited, or in need of small changes to their business model.
• Advocate for users and pass ideas and best practices on to the rest of the team
• Establish effective working relationships with team members and E-payment users
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX.
• Must be willing to work rotational shifts, including weekends (5 working days per week, 2 days off, shift allowance is applicable)
• Willing to work on-site in Kuala Lumpur

Who are we looking for?

• Candidates must have language skills at a minimum CEFR C1 mastery level or higher, Native Thai Speaker
• Preferably with experience in the Financial, Banking, or Fintech industry.
• At least 2 years of experience in the BPO or contact center environment.
• Experience in underwriting, conducting business cash-flow and credit analyses.
• Familiarity with financial reviews for consumer or small business lending or credit.
• Detail-oriented with the ability to identify discrepancies in information from multiple sources.
• A diploma or bachelor’s degree in any field is required.
• Proven experience in customer-facing roles (e.g., B2B, B2C, or contact centers) with expertise in multi-channel support (email, phone, chat).
• Open to transitioning between teams to support evolving business needs.
• Must be willing to work rotational shifts, including weekends (5 working days per week, 2 days off, shift allowance is applicable)
• Willing to work on-site in Kuala Lumpur

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients’ customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients. Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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