Temporary Work From Home - Chinese Customer Service Representative

TP; Johor; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading customer support company in Johor, Malaysia, is looking for a customer service representative fluent in Chinese. The role involves handling inquiries via voice, email, and chat, providing information, and ensuring customer satisfaction. Candidates should have good English skills and prior experience in customer service is a plus. The position offers a competitive salary, health benefits, and career growth opportunities within a multicultural environment.

Benefits

Competitive salary

Health benefits

Career growth opportunities

Supportive work environment

Qualifications

• Fluent in Chinese for customer interactions.
• Good English for internal communication.
• Experience in call center or customer service is a plus.

Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese.
• Provide accurate information and follow-up on service requests.
• Coordinate with internal teams and escalate cases when necessary.

Skills

Fluent in Chinese

Good English communication skills

Excellent communication and interpersonal skills

Job description

Location: Johore, Malaysia

Job Type: Full-time

Language Requirement: Chinese + Good English

Industry: Customer Support / BPO

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: MYR 6000

Key Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalate cases when necessary

Requirements

• Fluent in Chinese
• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts, including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia

What You’ll Get

• Competitive base salary + allowances
• Health and wellness benefits (medical, insurance)
• Comprehensive training
• Career growth opportunities in a reputable international company
• Supportive, multicultural work environment

**Temporary work from home until March 2026**