Teller - Port Klang

Moneywave Sdn Bhd; Port Klang; On-site; MYR 28,000 - 50,000; Full time

Job summary

Moneywave Sdn Bhd in Malaysia is seeking a Front Line Officer / Teller to execute currency exchange transactions, handle cash, and verify customer identity while delivering courteous service.

The role requires strict adherence to Bank Negara Malaysia regulations, AML/CFT/KYC controls, daily cash balancing, and accurate record keeping.

The successful candidate will follow internal SOPs, report discrepancies promptly, and maintain integrity and professional conduct at the branch.

Qualifications

• Experience in money changing or remittance is preferred.
• Basic AML/CFT, KYC understanding (training provided).
• Strong numeracy and attention to detail.

Responsibilities

• Execute currency exchange transactions accurately and efficiently.
• Verify customer identity and transaction purpose.
• Provide clear information on rates, fees, and requirements.
• Maintain daily cash balancing and proper cash storage.
• Input transactions into the money changing system and keep receipts.

Skills

Customer service

Money handling

Attention to detail

English & BM communication

Education

Diploma / Certificate

Tools

Money changing system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Front Line Officer / Teller is responsible for executing daily money changing transactions, ensuring full compliance with Bank Negara Malaysia (BNM) regulations, and delivering professional customer service at the branch level. This role is critical in safeguarding operational integrity, compliance standards, and customer trust.

Customer Service & Operations

• Execute foreign currency exchange transactions accurately and efficiently
• Handle cash transactions (buy/sell) in accordance with approved exchange rates
• Verify customer identity and transaction purpose as required
• Provide clear information on rates, fees, and transaction requirements
• Maintain a professional, courteous front-line presence at all times

Compliance & Regulatory Adherence

• Perform KYC / CDD checks in line with BNM AML/CFT requirements
• Identify, elevate, and report suspicious or unusual transactions to supervisors
• Ensure transaction limits, thresholds, and documentation requirements are strictly followed
• Adhere to internal SOPs, BNM policy documents, and outlet compliance manuals
• Manage daily cash balancing, opening and closing of tills
• Ensure proper counting, storage, and safeguarding of cash and foreign currencies
• Assist in end-of-day reconciliation and reporting
• Immediately report discrepancies, shortages, or irregularities
• Managing logistics on cash

System & Record Management

• Accurately input transactions into the money changing system
• Maintain proper transaction records, receipts, and customer documentation
• Support audits, inspections, and compliance reviews when required

Qualifications & Experience

SPM / Diploma / Certificate (any discipline)

Prior experience in money changer, remittance, banking, or financial services is preferred

Basic understanding of AML/CFT, KYC, and regulatory compliance (training provided if required)

Comfortable handling cash and working with transaction systems

Strong attention to detail and numerical accuracy

High integrity and trustworthiness

Good communication skills in English and Bahasa Malaysia

Ability to follow procedures and compliance requirements strictly

Willingness to work shifts, weekends, or public holidays (if applicable)