Telehealth Resident Doctor (Sendayan)

Alpro Pharmacy Sdn Bhd; Seremban; On-site; MYR 80,000 - 100,000; Full time

Benefits offered by this job

Medical Miscellaneous allowance

Education support

Vision

Career advancement opportunities

Job summary

Alpro Pharmacy Sdn Bhd is looking for a Telehealth Resident Doctor responsible for conducting virtual consultations, educating patients, and ensuring documentation compliance. The role involves reviewing patient reports and collaborating with the healthcare team.

Ideal candidates should have an MBBS/MD, be registered with the MMC, and have at least 1 year of experience. The position is based in Sendayan, Negeri Sembilan, with various benefits including medical allowances and career advancement.

Qualifications

• Minimum 1 year of post-housemanship experience in Malaysia.
• Registered with the Malaysian Medical Council (MMC) with a valid APC.
• Willing to commute to Alpro HQ in Sendayan.

Responsibilities

• Conduct a minimum of 50 virtual consultations daily.
• Educate patients on health conditions and preventive measures.
• Review and explain patient test reports and provide advice.
• Manage KPIs for consultation response time and documentation.
• Participate in clinical discussions and contribute presentations.

Skills

Telehealth expertise

Patient education

Time management

Team collaboration

EMR proficiency

Education

Bachelor of Medicine and Bachelor of Surgery (MBBS/MD)

Tools

Telemedicine platforms

Electronic medical records (EMRs)

Job description

As a Telehealth Resident Doctor, you will be responsible for the following day-to-day tasks and deliverables. These responsibilities are directly tied to performance expectations and appraisal metrics:

Conduct a minimum of 50 virtual consultations daily via all platforms run by the department, assess symptoms, review medical histories, and provide diagnoses & treatment plan, adhering to guidelines, patient queue priorities and service timelines.

Educate patients on their conditions, preventive health measures and lifestyle advice.

Review and explain patient’s blood test reports providing evidence-based advice, supplement recommendations, and referrals as needed.

Maintain accurate and complete electronic medical records (EMRs) in the telemedicine system, ensuring 100% documentation compliance for each consultation.

Manage and grow your individual doctor portfolio, including patient care and service satisfaction tracking.

Adhere to legal, professional standards and uphold professional ethics, patient confidentiality and company integrity in all communications and decisions, both internal and external.

Collaborate with the Pharmacy, Nutritionist, and Customer Service teams to ensure seamless care delivery and effective cross-referrals.

Escalate red-flag symptoms or complex cases to senior clinical leads or relevant specialists within the stipulated time frame (e.g., within 1 hour for urgent cases).

Monitor personal KPIs (e.g., consultation response time, documentation quality, patient feedback rating) and implement self-improvement strategies to meet monthly performance benchmarks.

Support internal audits, SOP compliance checks, and regular updates of medical content or service protocols to align with MOH telemedicine guidelines.

Participate in telehealth service optimization initiatives, including pilot programs, system UATs, and patient journey feedback sessions led by the HQ Telehealth team.

Participate in monthly clinical team discussions and contribute at least 1 knowledge-sharing presentation per request and 1 internal sharing focusing on case studies, treatment protocols, or digital consultation tips.

Bachelor of Medicine and Bachelor of Surgery (MBBS/MD) from a recognized institution

Fully registered with the Malaysian Medical Council (MMC) with a valid Annual Practicing Certificate (APC)

Successfully completed compulsory government service in Malaysia with minimum 1 year of post-housemanship experience

Able to commute daily to Alpro HQ in Sendayan, Negeri Sembilan

Willing to work on a shift basis including weekends (no overnight on-calls)

Proficient in using telemedicine platforms, EMRs, and digital consultation tools

Unlock job insights

Hirer responsiveness Salary match Number of applicants

The first Alpro Pharmacy was started on 1st Feb 2002 when Ph Low Swee Siong and his partner Ph Hiew Fei Tsong decided to venture in the pharmacy business after completing their compulsory pharmacy service in a local hospital. In a series of jobs with Kuala Lumpur's leading pharmacies, Ph Low grew increasingly knowledgeable and greatly dissatisfied with what he saw as old-fashioned, product price oriented and complacent methods of running a pharmacy store. Where was the desire to provide superb customer service?

2010S A DECADE OF GROWTH...

With an emphasis on individualized pharmaceutical care and superior customer service, Alpro prospered and expanded, opening locations throughout Negeri Sembilan, Selangor and Penang. In 2011, Alpro consolidated its status by setting up its Head Quarter in Sendayan Techvalley (previously in Port Dickson) comprising of 5 major departments (Operation, Finance, Merchandise, Marketing and Warehouse-Logistic). Supported by strong management team and people with relevant knowledge & experiences, Alpro Pharmacy managed to open successfully more than 100 outlets currently.

Alpro Pharmacy is now the largest independent pharmacy chain in Negeri Sembilan. This pharmacy has pioneered a new standard of service which its competitors ought to follow monthly. Training has been given to the staffs ranged from Health Advisor, Supervisor, Pharmacist Assistant, Nutritionist, Dietitian, Pharmacist, and Branch Manager, to provide professional and personalized pharmacy care to each of their customers.

ABOUT US...

IN THE BEGINNING...

The first Alpro Pharmacy was started on 1st Feb 2002 when Ph Low Swee Siong and his partner Ph Hiew Fei Tsong decided to venture in the pharmacy business after completing their compulsory pharmacy service in a local hospital. In a series of jobs with Kuala Lumpur's leading pharmacies, Ph Low grew increasingly knowledgeable and greatly dissatisfied with what he saw as old-fashioned, product price oriented and complacent methods of running a pharmacy store. Where was the desire to provide superb customer service?

2010S A DECADE OF GROWTH...

With an emphasis on individualized pharmaceutical care and superior customer service, Alpro prospered and expanded, opening locations throughout Negeri Sembilan, Selangor and Penang. In 2011, Alpro consolidated its status by setting up its Head Quarter in Sendayan Techvalley (previously in Port Dickson) comprising of 5 major departments (Operation, Finance, Merchandise, Marketing and Warehouse-Logistic). Supported by strong management team and people with relevant knowledge & experiences, Alpro Pharmacy managed to open successfully more than 100 outlets currently.

Alpro Pharmacy is now the largest independent pharmacy chain in Negeri Sembilan. This pharmacy has pioneered a new standard of service which its competitors ought to follow monthly. Training has been given to the staffs ranged from Health Advisor, Supervisor, Pharmacist Assistant, Nutritionist, Dietitian, Pharmacist, and Branch Manager, to provide professional and personalized pharmacy care to each of their customers.

Perks and benefits

• Medical Miscellaneous allowance
• Education support
• Vision
• Outstanding career advancement opportunities.

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