Professional Care and Development Manager

Alpro Pharmacy Sdn Bhd; Seremban; On-site; MYR 120,000 - 190,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Vision

Outstanding career advancement

Job summary

Alpro Pharmacy Sdn Bhd is seeking a Professional Care and Development Manager to lead strategy, governance, and training across nationwide pharmacy services in Malaysia. You will design professional education pipelines, campaigns, and branding supporting high-quality care.

You will supervise PCD Executives, lead research collaborations with universities, monitor KPIs, scale pilots into national programmes, and drive executive decisions to advance patient outcomes.

Qualifications

• Minimum 5 years’ experience in community pharmacy operations, programme management, or healthcare service development.
• Degree in Pharmacy, Nutrition, Dietetics, Health Sciences, or equivalent healthcare background.
• Demonstrated experience in professional development, public health campaigns, or service innovation.
• Data-literate with ability to interpret metrics, design KPIs, and manage dashboards.
• Comfortable with dashboard interpretation and KPI tracking tools.
• Able to oversee digital training systems, reporting systems, and online learning platforms.

Responsibilities

• Lead the strategy, direction, and framework for professional service programme.
• Develop campaign mechanics, service workflows, professional education pipelines, and branding direction.
• Develop SOPs, clinical workflow guidelines, and quality frameworks for all PCD services.
• Conduct periodic audits, quality reviews, and ensure compliance across outlets.
• Supervise and coach PCD Executives, PRPs, and interns.
• Provide clarity, motivation, and developmental feedback.
• Lead the design of training modules, badges, certifications, and recognition programme.
• Align development with organisational objectives, skills gaps, and campaign requirements.
• Monitor KPIs, performance metrics, and campaign adoption across outlets.
• Plan scaling strategies for mature services and graduation of pilots into national programme.
• Troubleshoot escalated issues and make execution decisions.
• Approve project directions, training themes, and SOP changes within departmental scope.
• Identify and evaluate new product opportunities that support health objectives.

Skills

Data literacy

KPI tracking

Digital training systems

Education

Pharmacy/Nutrition/Health Sciences degree

Tools

Dashboard software

Online learning platforms

Job description

Professional Care and Development Manager

A. Strategic Planning & Programme Design (Existing & New Projects)

Lead the strategy, direction, and framework for professional service programme.

Develop campaign mechanics, service workflows, professional education pipelines, and branding direction.

Ensure programme fulfil PCD’s core purpose: delivering professional-led care that reassures customers and strengthens professional pride.

B. Governance, SOPs & Quality Standards

Develop, approve, and update SOPs, clinical workflow guidelines, and quality frameworks for all PCD services.

Conduct periodic audits, quality reviews, and ensure compliance across outlets.

Ensure safety, accuracy, and consistency in PCD programme execution.

Supervise and coach PCD Executives, PRPs, and interns.

Provide clarity, motivation, and developmental feedback.

Build capability within the team to execute projects independently and propose innovative ideas.

D. Training & Professional Development Leadership

Lead the design of training modules, badges, certifications, and recognition programme (e.g. Painwise Pharmacist, Gluco Expert, Sleep Expert, PRP frameworks).

Align development with organisational objectives, skills gaps, and campaign requirements.

Ensure systematic implementation through the Executive and collaborating departments.

Work closely with other HQ departments teams to ensure strong campaign visibility.

Provide clear messaging, educational angles, and professional content for branding.

Champion storytelling that uplifts the identity of pharmacists and professional services.

Lead research collaborations with universities, labs, and external partners.

Oversee protocol design, ethics applications, study operations, and publication timelines.

Explore new service opportunities and partnerships aligned with national health trends.

Monitor KPIs, performance metrics, and campaign adoption across outlets.

Plan scaling strategies for mature services and smooth graduation of pilot projects into national programme.

Troubleshoot escalated issues and make execution decisions.

H. Executive Decision-Making

Approve project directions, training themes, and SOP changes within departmental scope.

Escalate decisions involving high budgets, strategic shifts, or reputational implications.

Identify and evaluate new product opportunities that support the organisation’s health and professional service objectives.

Oversee concept development, feasibility assessment, testing, and refinement of innovative products.

Work with internal teams and external partners to ensure product quality, compliance, and alignment with organisational standards.

Develop clear positioning, usage guidelines, and educational content to support product adoption.

Plan and coordinate product launch, rollout strategies, and post-launch improvement based on feedback and performance data.

Ensure all product innovation efforts are aligned with market needs, national health priorities, and long-term organisational direction.

Job Requirements

Minimum 5 years’ experience in community pharmacy operations, programme management, or healthcare service development.

Degree in Pharmacy, Nutrition, Dietetics, Health Sciences, or equivalent healthcare background.

Demonstrated experience in professional development, public health campaigns, or service innovation.

Data-literate with ability to interpret metrics, design KPIs, and manage dashboards.

Comfortable with dashboard interpretation and KPI tracking tools.

Able to oversee digital training systems, reporting systems, and online learning platforms.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

The first Alpro Pharmacy was started on 1st Feb 2002 when Ph Low Swee Siong and his partner Ph Hiew Fei Tsong decided to venture in the pharmacy business after completing their compulsory pharmacy service in a local hospital. In a series of jobs with Kuala Lumpur's leading pharmacies, Ph Low grew increasingly knowledgeable and greatly dissatisfied with what he saw as old-fashioned, product price oriented and complacent methods of running a pharmacy store. Where was the desire to provide superb customer service?

2010S A DECADE OF GROWTH...

With an emphasis on individualized pharmaceutical care and superior customer service, Alpro prospered and expanded, opening locations throughout Negeri Sembilan, Selangor and Penang. In 2011, Alpro consolidated its status by setting up its Head Quarter in Sendayan Techvalley (previously in Port Dickson) comprising of 5 major departments (Operation, Finance, Merchandise, Marketing and Warehouse-Logistic). Supported by strong management team and people with relevant knowledge & experiences, Alpro Pharmacy managed to open successfully more than 100 outlets currently.

Alpro Pharmacy is now the largest independent pharmacy chain in Negeri Sembilan. This pharmacy has pioneered a new standard of service which its competitors ought to follow monthly. Training has been given to the staffs ranged from Health Advisor, Supervisor, Pharmacist Assistant, Nutritionist, Dietitian, Pharmacist, and Branch Manager, to provide professional and personalized pharmacy care to each of their customers.

ABOUT US...

IN THE BEGINNING...

The first Alpro Pharmacy was started on 1st Feb 2002 when Ph Low Swee Siong and his partner Ph Hiew Fei Tsong decided to venture in the pharmacy business after completing their compulsory pharmacy service in a local hospital. In a series of jobs with Kuala Lumpur's leading pharmacies, Ph Low grew increasingly knowledgeable and greatly dissatisfied with what he saw as old-fashioned, product price oriented and complacent methods of running a pharmacy store. Where was the desire to provide superb customer service?

2010S A DECADE OF GROWTH...

With an emphasis on individualized pharmaceutical care and superior customer service, Alpro prospered and expanded, opening locations throughout Negeri Sembilan, Selangor and Penang. In 2011, Alpro consolidated its status by setting up its Head Quarter in Sendayan Techvalley (previously in Port Dickson) comprising of 5 major departments (Operation, Finance, Merchandise, Marketing and Warehouse-Logistic). Supported by strong management team and people with relevant knowledge & experiences, Alpro Pharmacy managed to open successfully more than 100 outlets currently.

Alpro Pharmacy is now the largest independent pharmacy chain in Negeri Sembilan. This pharmacy has pioneered a new standard of service which its competitors ought to follow monthly. Training has been given to the staffs ranged from Health Advisor, Supervisor, Pharmacist Assistant, Nutritionist, Dietitian, Pharmacist, and Branch Manager, to provide professional and personalized pharmacy care to each of their customers.

Perks and benefits

• Medical
• Miscellaneous allowance
• Education support
• Vision
• Outstanding career advancement opportunities.

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What can I earn as a Development Manager