Technology Support Engineer - Process Simulation

KBC A Yokogawa Company; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working

Job summary

KBC A Yokogawa Company in Malaysia is seeking a Technology Support Engineer to deliver high-value consulting, simulation projects, and technical support to clients across the energy and process industries. The role blends engineering, software, and client delivery—from model building to real-world implementation.

The ideal candidate has a chemical/process engineering background, strong communication, and thrives in a hybrid setup with occasional client-site travel.

Qualifications

• Bachelor’s or Master’s degree in Chemical Engineering, Process Engineering, or a related discipline.
• Experience in oil & gas, energy, chemicals, or process industries.
• Base level knowledge of refining or upstream processes with modeling experience.
• Familiar with standard flow sheeting packages and able to explain complex technical concepts to clients.

Responsibilities

• Manage day-to-day workload of the Software Support desk for the region.
• Ensure timely, high-quality software and helpdesk support and maintain client satisfaction.
• Build and maintain relationships with clients and internal teams to meet modelling needs and grow Software business regionally.
• Provide technical consulting to projects and assist with training material development.

Skills

Client communication

Engineering background

Software support

Education

Bachelor's or Master's in Chemical/Process Engineering

Tools

Flow sheet packages

KBC software products familiarity

Job description

As part of our Technology business, we are seeking a Technology Support Engineer to deliver high‑value consulting services, simulation projects, and technical support to customers across the energy and process industries.

This role is ideal for a process / chemical engineer who enjoys working at the intersection of engineering, software, and client delivery—from model building to real‑world implementation.

About Us: KBC (A Yokogawa Company), is a global technology-based consulting company that delivers world-class process optimization and energy solutions to the oil & gas, refining, petrochemical, and polymer industries. We blend decades of deep industry expertise with cutting‑edge digital technologies enabling clients to achieve operational excellence, sustainability, and profitability. With a focus on decarbonization and net‑zero goals, our integrated solutions have helped avoid 400 million tonnes of CO₂ since 1979. At KBC, you’ll be part of a team that empowers industries to navigate the energy transition and accelerate the path to net‑zero — all while building a rewarding, future‑focused career.

What You’ll Do

As a Technology Support Engineer, your primary focus will be client value delivery through projects, technical support, and training services:

• Responsible for managing the day‑to‑day workload of the Software Support desk for the region
• Ensure software and helpdesk support are delivered in a timely fashion to the highest quality and that client satisfaction is guaranteed.
• Work under the Regional Software Support Lead to build and maintain relationships with internal and external clients ensuring client’s modelling needs are met and to grow the Software business both upstream and downstream in region.
• Ability to provide technical consulting to projects‑based workload and experience

Project Execution

• Client liaison / discussion of technical aspects of work, as well as project specifications and documentation
• Analyze data, execute and review process calculations.
• Implement solutions at client sites – Model design and configuration, system installation and testing
• Serve as technology specialist in consulting projects.
• Assist with training material development as needed
• Software project management and related tasks.

Required

• Bachelor’s or Master’s degree in Chemical Engineering, Process Engineering, or a related discipline
• Experience in oil & gas, energy, chemicals, or process industries
• Base level knowledge of refining processes and/or upstream processes with experience in modeling.
• Familiar with and able to use standard flow sheeting packages.
• Ability to work directly with clients and communicate complex technical concepts clearly

Nice to Have

• Plant operational experience is an advantage
• Familiarity with one or more additional KBC software products is a distinct advantage.
• Work on cutting‑edge simulation and digital technologies
• Be part of a global organization shaping the energy transition and sustainable industry
• Collaborate with experts across engineering, consulting, and R&D
• Grow your career in a culture that values respect, integrity, collaboration, and innovation
• Hybrid working with strong autonomy and impact. Occasional travel will be required.
• Must be based in Malaysia.