Technical Trainer (UPS)

Segment (Twilio); Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Global family leave

Medical coverage for dependents

Stock ownership

Hybrid work arrangement

Job summary

Schneider Electric in Malaysia seeks an experienced training specialist to develop and deliver technical training for field service engineers, partners, and end users across APAC. You will design and update courses, manage training content, and work with R&D to stay current on UPS solutions.

The role requires electrical/electronics engineering background, strong English, and ability to travel internationally; hybrid work setup is supported.

Qualifications

• Electrical or electronics engineering degree required.
• Experience and training on Schneider Electric three-phase UPS equipment.
• Strong analytical and pragmatic mindset.
• Ability to lead a group of six trainees within allocated time.
• Excellent interpersonal skills and international contact experience.
• Willingness to travel internationally.
• Fluent English; other languages a plus.

Responsibilities

• Deliver technical training on UPS equipment and data center power solutions.
• Provide training via virtual, classroom, or on-site methods.
• Ensure safety rules and best practices during sessions.
• Assess trainees for certification.
• Maintain training classrooms and equipment.
• Collaborate with R&D and technical support for updates.
• Design training and become SME for specific products.
• Create training content, tutorials, and eLearning materials.
• Develop new digital training programs for UPS offerings.
• Update course content and transfer knowledge globally.
• Support creation of new training courses for Service Reps.

Skills

Electrical engineer level

UPS training experience

Analytical

Leadership (6 trainees)

Strong communication

Customer service

Well organized

English proficiency

Digital mindset

IT & networks knowledge

International travel

Education

Electrical or electronics engineering degree

Job description

Role Overview

Within the Global Services training department, reporting to the Service Training Manager for APAC, your role will be to train and update technical training for field service engineers, partners and end users in APAC. Additionally, you will be in charge of teaching methods covering course design, course implementation, and course updating.

What Will You Do?

• Carry out technical training, mainly on three‑phase UPS equipment and solutions from the Secure Power and Eco Struxure offers.
• Provide UPS and data center power/software training for our internal and external customers using virtual or attended classroom methods or on customer premises.
• Ensure that safety rules, best practices, and safety conditions are respected during each training session.
• Evaluate trainees for certification.
• Be responsible for classrooms and maintenance of electrical equipment.
• Work closely with R&D, technical management and technical support for technical issues and obtain the latest technical developments.
• Design training and be a subject matter expert (SME) for certain products.
• Manage engineering instructions, teaching methods, course creation, and equipment needed to launch new training for UPS solution offerings.
• Be responsible for updating course content and ensuring the transfer of knowledge and know‑how to other trainers worldwide.
• Create tutorials and support the creation of eLearning training courses for the training offers.
• Develop new digital training programs and courses for new Schneider Electric UPS and product models.
• Contribute to the creation and updating of Service Reps training courses.

Key Skills & Qualifications

• Educated to electrical or electronics engineer level.
• Experience and training on multiple Schneider Electric three‑phase UPS equipment (e.g. Easy3S, Easy3L/M, Galaxy VX, VM, VS, VL, etc.).
• Autonomous with analytical skills and pragmatism.
• Ability to lead a group of 6 trainees and cover the course content in the allotted time.
• Good relationships, strong oral communication, and appreciation for international contacts.
• Flexible with a strong sense of customer service.
• Well‑organized and able to manage multiple tasks between training sessions.
• Proficient in English (mandatory); another language an advantage.
• Digital mindset and eagerness to discover digital methods.
• Knowledge of IT and networks is a plus.
• International travel expected.

Benefits

• Global family leave.
• Comprehensive medical coverage for employee and dependents.
• Worldwide employee stock ownership.
• Hybrid work arrangement (New Ways of Working).
• Other benefits as per company policy.

EEO Statement

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.