Customer Service on-site

Reolink; Kuala Lumpur; On-site; MYR 39,060 - 50,220; Full time

Job summary

Reolink is looking for a skilled individual in Kuala Lumpur to enhance customer satisfaction through effective communication and technical support. You will work directly with global clients in English via various channels while providing essential support to our call center agents.

The role demands at least 1 year of call center experience and a Bachelor’s degree. Your ability to solve technical issues and optimize service quality is crucial to this position.

Qualifications

• Minimum 1 year of on-site call center support experience.
• Fluent English for communication in a working environment.
• Strong technical problem-solving and service skills.

Responsibilities

• Communicate with global customers to enhance brand image.
• Handle escalated technical issues effectively.
• Provide on-site technical support for call center teams.
• Conduct training for call center agents.
• Optimize operational processes within the call center.

Skills

English proficiency

Service orientation

Teamwork

Communication skills

Education

Bachelor's degree

Job description

Responsibilities

1. Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
2. Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
3. Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality.
4. Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
5. Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.

Qualifications

• Bachelor\'s degree or above, any major is acceptable.
• Minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
• English proficiency: fluent listening, speaking, reading, and writing skills, enabling its use as a working language.
• Excellent service orientation, teamwork, and communication skills, with the ability to resolve issues quickly and drive results.

Experience

• Service technician: 3 years (Required)

Language

• Chinese (Preferred)