Technical Support Engineer

Mettler Toledo US; Selangor; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Contractual bonus

Medical and Dental plan (including SP/

Life Insurance Plan

Job summary

Mettler Toledo Malaysia is seeking a technical support specialist to join the helpdesk team. You will resolve technical issues via calls and emails and assist with product testing and remote training using the virtual studio system.

The role requires 2+ years in service or maintenance support, an automation/mechatronics background, and fluent English. Shift work, including weekends and public holidays, is part of the schedule; benefits include medical and life insurance.

Qualifications

• At least 2 years of experience in service or maintenance support.
• Fluent in English.
• Completed technical education in automation or mechatronics.

Responsibilities

• Support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails.
• Support product testing and ensure test requests are delivered on time.
• Operate the virtual studio system to support technical training.
• Work in shifts, including weekends and public holidays as rotated.
• Coordinate with overseas sales offices on product testing logistics and conduct product tests.
• Collaborate with Market Manager to operate the eStudio on remote demos and training.

Skills

Fluent English

Education

Automation/Mechatronics background

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization)
• Support product test, ensure test request deliver on time.
• Operate the virtual studio system - to support technical training
• Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation)
• Work closely with USA helpdesk team to ensure smooth process handling and team development.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
• Coordinate with oversea sales office on product testing logistic and conduct product test.
• Work with Market Manager to operate the eStudio on remote demo and training

• Support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization)
• Support product test, ensure test request deliver on time.
• Operate the virtual studio system - to support technical training
• Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation)
• Work closely with USA helpdesk team to ensure smooth process handling and team development.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
• Coordinate with oversea sales office on product testing logistic and conduct product test.
• Work with Market Manager to operate the eStudio on remote demo and training

Operating Hours

• 8 AM - 8 PM or 9 AM - 9 PM (varies by daylight saving time)
• Monday to Friday: 6-hour shifts per team, rotational
• Morning Shifts: 8am - 2pm or 9am - 3pm
• Evening shifts: 2pm - 8pm or 3pm - 9pm
• Weekends: Alternating shifts between two teams (Team A and Team B)
• Weekends: 12-hour shifts (work-from-home)
• Public holidays covered based on national calendars.

What You Need to Succeed

• Education: At least Completed technical education in automation or mechatronic background
• Experience: at least 2 years working experience in service or maintenance support field
• Language skills: Fluent in English

Our Offer to You

• 1.5-month contractual bonus
• Medical and Dental plan (including spouse and children)
• Life Insurance Plan

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.