Technical Support - End User Computer

5G-Starlink Pte.; Malacca City; On-site; MYR 33,000 - 61,000; Full time

Job summary

5G-Starlink Pte. is seeking a diligent Technical Support - End User Computer to maintain and troubleshoot company hardware and software, and to provide user support across the organization in Bestari Jaya.

You will follow IT policies, observe SLA commitments, work through the ticketing system, report daily progress, and participate in ongoing maintenance, testing and deployment of IT solutions with the team.

Qualifications

• Must have at least a higher secondary/Pre-U or equivalent and relevant IT exposure.
• Knowledge of programming languages and web technologies is required.
• Experience with client/server and network programming is advantageous.
• Willingness to work in Bestari Jaya and handle IT support tasks.

Responsibilities

• Ensure all company hardware and software are in good working condition.
• Provide system support to all users related to IT.
• Provide maintenance and servicing to all existing hardware and software.
• Provide training and guidance to users on IT systems.

Skills

IT support

Technical troubleshooting

Education

Higher Secondary/STPM/A Level/Pre-U or equivalent

Tools

Clipper

C++

Assembler

Visual Basic

Visual C++

ASP

HTML

XML

Job description

About the job Technical Support - End User Computer

Job Descriptions:

• Ensure all company hardware and software working in good condition.


• Provide system support to all users related to IT.


• Provide maintenance and servicing to all existing hardware.


• Provide maintenance and support to all existing software.


• Provide support, guidance and training to all users.


• Evaluate, analyse, servicing, troubleshooting, test, train and implement based on Company's IT requirement.


• Provide daily planning and report.


• Any other tasks assigned by your superior, must provide status update on any pending and uncompleted task by end of each shift.


• Need to understand the importance of ticketing system that used at Hartalega.


• Need to understand SLA and ensure all assign ticket close within SLA with propoer solution.


• Understand 5S and Hartalega IT policy.


• Any other tasks assigned by your superior.

Job Requirements:

• Candidate must possess at least a Higher Secondary/STPM/\"A\" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology or equivalent.


• Knowledge of programming language like Clipper, C++, Assembler, Visual Basic, Visual C++ Knowledge of Web-base programming like ASP, HTML, XML.


• Knowledge of Client/Server base programming.


• Knowledge of network programming


• Applicants must be willing to work in Bestari Jaya.


• At least 2 years working experience required.