Technical Support Center Specialist

BD; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

BD in Kuala Lumpur is seeking a Technical Support Center Specialist to support Pyxis Automated Dispensing Systems. You will troubleshoot complex IT issues, analyze logs and databases, and collaborate with cross-functional teams to resolve escalations.

This role focuses on delivering high-quality support for healthcare customers. The ideal candidate brings strong SQL/Windows background, experience in technical support, and a passion for patient safety and service excellence.

Qualifications

• Bachelor's degree required in CS/IT/Engineering or related field.
• Experience in technical support, helpdesk, systems administration, or application support roles preferred.
• Project management experience is advantageous.

Responsibilities

• Provide advanced technical support to internal and external customers for BD software and hardware solutions.
• Diagnose, troubleshoot, and resolve complex technical issues related to Pyxis ES Systems.
• Analyze system logs, databases, and application performance to identify root causes and drive resolution.
• Collaborate with cross-functional teams to manage escalations and deliver timely customer solutions.
• Support healthcare customers through critical incidents while maintaining exceptional service standards.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.
• Continuously identify opportunities to improve support processes and customer experience.

Skills

SQL Server

SQL Development

SSIS

SQL Reporting Services

Windows Server

IIS

Network Troubleshooting

Active Directory

VMware

XML Analysis

Wireshark

SQL Jobs

Education

Bachelor's Degree in Computer Science or related

Tools

VMware

Wireshark

Job description

We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Technical Support Center Specialist

Bangsar, Kuala Lumpur, Malaysia

Make a Difference Where Technology Meets Patient Care

Are you a technical problem-solver who thrives in fast-paced environments and enjoys tackling complex system challenges? Join BD, one of the world's leading global medical technology companies, and play a critical role in supporting innovative healthcare solutions that help improve patient outcomes.

As a Technical Support Center Specialist, you will be the frontline expert supporting BD's industry-leading Pyxis® Automated Dispensing Systems, partnering with hospitals and healthcare providers to ensure critical technology remains operational when it matters most.

This is an exciting opportunity for IT professionals who enjoy troubleshooting, database analysis, systems support, and customer engagement while contributing to technologies that positively impact patient safety.

What You'll Be Doing

• Provide advanced technical support to internal and external customers for BD software and hardware solutions.
• Diagnose, troubleshoot, and resolve complex technical issues related to Pyxis® ES Systems.
• Analyze system logs, databases, and application performance to identify root causes and drive resolution.
• Collaborate with cross-functional teams to manage escalations and deliver timely customer solutions.
• Support healthcare customers through critical incidents while maintaining exceptional service standards.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.
• Continuously identify opportunities to improve support processes and customer experience.

What You'll Bring

Technical Expertise

• Microsoft SQL Server (SQL 2008/2012 or similar)
• SQL query development, data analysis, Select, Join and troubleshooting
• SSIS, SQL Jobs and SQL Reporting Services
• Windows Server environments and Windows Services
• IIS and Web Applications
• Performance monitoring and troubleshooting
• Active Directory administration
• XML review and analysis
• VMware environments
• Network troubleshooting including DNS, DHCP, LAN/WAN, Ports and Telnet
• Application and Operating System log analysis
• Security permissions and Group Policy fundamentals
• Wireshark or network packet analysis tools

What Makes You Successful

• Strong analytical and problem-solving mindset
• Passion for delivering exceptional customer experiences
• Excellent written and verbal communication skills
• Ability to remain calm and professional during high-pressure situations
• Strong time management and multitasking capabilities
• Natural collaborator who enjoys working within diverse teams
• Ability to explain complex technical concepts in a simple, user-friendly manner
• Strong commitment to quality, patient safety, and continuous improvement

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline
• Experience in technical support, helpdesk, systems administration, or application support roles
• Project management experience is advantageous

Preferred Certifications

• CCNA / CCNP
• CompTIA A+
• MCTS
• MCSE

Why Join BD?

At BD, you'll do more than build a career. You'll help advance the world of health. Working alongside talented colleagues across the globe, you'll support technologies that healthcare professionals rely on every day to improve patient care and safety.

If you're looking for an opportunity where your technical expertise can make a real-world impact, we'd love to hear from you.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Work Shift

MY2 Night 10p-7a Tue-Sat (Malaysia)