Technical Service Manager (Personal Care)

KLK OLEO; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

KLK OLEO in Malaysia invites a Technical Service Manager (Personal Care) to be a key technical resource, bridging R&D, production and customers to drive growth with oleochemical specialties.

You will provide expert formulation support, on-site scale-up trials, and collaborate with sales/marketing to promote products at trade shows and launches.

Qualifications

• PhD in Chemical, Cosmetic Science or related field preferred; strong industry experience acceptable.
• 5+ years in technical service, product development, or application engineering.
• Deep understanding of personal care ingredients and green chemistry solutions.
• Excellent communication and presentation skills; ability to translate chemistry into business benefits.

Responsibilities

• Provide technical advice on raw material selection and formulation optimization.
• Troubleshoot performance and formulation issues in customer applications.
• Conduct on-site visits for scale-up trials and support product launches.
• Collaborate with R&D to develop customized formulations and test new materials.
• Stay updated on trends, regulation changes, and technologies affecting personal care.
• Deliver technical presentations and participate in trade shows to promote products.

Skills

Technical service

Product development

Application engineering

Communication skills

Education

PhD in Chemical/Cosmetic Science

Master's degree + experience

Job description

Technical Service Manager (Personal Care)

The Technical Service Manager (Personal Care) serves as a key technical resource, offering expertise on a portfolio of specialty oleochemicals and personal care ingredients. This role bridges the gap between R&D, production and customer needs in driving business growth by positioning KLK Oleo products as preferred solution for beauty and personal care innovations. Responsibilities include providing expert formulation support, ingredient application guidance and troubleshooting for customer in personal care application. In addition to technical support, the position also involves collaborating with the sales and marketing teams to promote the company's products, including creating technical presentations, participating in industry events, and supporting product launches. The focus is on ensuring the successful application of KLK Oleo products in customer-specific formulations, fostering customer satisfaction and driving product innovation.

Role and Responsibilities

1. Customer Technical Support:

Provide technical advice to customers on raw material selection, processing conditions and formulation optimization.

Troubleshoot product performance and formulation issues in customer applications.

Conduct on-site visits to assist in scale-up trials, support product launches and solve technical formulation challenges.

2.Application Support and Expansion:

Collaborate with R&D teams to develop customized, market trend-driven formulation solution based on customer brief and needs.

Work with product development teams to laboratory test and introduce innovative materials to the market.

Stay up to date on global industry trends, regulatory changes and new technologies affecting beauty and personal care industries.

3.Product Expertise:

Serve as a subject matter expert in the application of oleochemical specialities (emollient, surfactant, emulsifier etc) in beauty and personal care products.

Provide technical insights and performance data ingredient efficacy and functionality across sectors like skincare, haircase, colour cosmetic etc, ensuring customers have the performance metrics required to validate their product marketing.

4.Cross-functional Collaboration:

Support the sales and marketing team with high impact technical presentations, product demonstrations, and training modules to promote the technical benefits of companyproducts.

Represent the company at trade show, technical seminars, webinars and industry conferences to promote product offerings and champion innovations.

Collaborate with quality control and production teams to ensure product specifications align with ustomer performance needs.

5.Product Expertise & Promotions:

Work with sales and marketing teams to promote the technical benefits of company's products.

Prepare and deliver technical presentations and demonstrations to highlight product performance and capabilities.

Participate in trade shows, conferences and customer events to promote the company's product offerings.

6.Documentation & Reporting:

Maintain detailed documentation of customer interactions, technical service reports and product performance data.

Provide structured customer feedback and market insights to R&D and manufacturing teams to drive continuous improvement of the personal care product portfolio.

Job Success Requirements

PhD in Chemical, Cosmetic Science or a related field is preferred or a Master's degree with extensive industry experience.

5+ years of experience in technical service, product development, or application engineering within technical service, formulation R&D or application laboraties.

A deep understanding of personal care ingredients, particularly oleochemical derivatives, emollients, surfactants, emulsifiers, and green chemistry solutions.

Exceptional communication and presentation skills; proven ability to translate complex chemical mechanism into clear commercial benefits.

Strong problem-solving skills and attention to detail.

Ability to travel domestically and internationally as needed to support customer needs.

KLK OLEO is one of the world’s leading oleochemical producers that is committed to delivering excellence in the global marketplace. Our integrated oleochemical complexes located in key sourcing and supply markets (Malaysia, Indonesia, China and Europe) produce a wide range of high quality sustainable oleochemical products from natural renewable raw materials.

KLK OLEO is part of Kuala Lumpur Kepong Berhad ("KLK"), a leading international plantations group listed on the Main Market of Bursa Malaysia Securities Berhad. Strategically integrated to our upstream plantations parent, KLK OLEO is able to extract synergies and focus on developing sustainable solutions and reliable supply for our customers. At KLK OLEO, sustainability is integral to our business. Being a member of the RSPO, we are committed to delivering high quality and safe products to our customers, and ensuring high traceability throughout our supply chain. KLK OLEO’s strong commitment to meet customers’ expectations underscores our solid reputation as a reliable supplier in the global market place.

KLK OLEO's production portfolio ranges from basic oleochemical products, such as fatty acids, glycerine, fatty alcohols and fatty esters, all the way down the spectrum to specialties, such as methyl ester sulphonate (MES), surfactants and phytonutrients. Our products are used in diverse end-use applications, including home & personal health care, cosmetics & toiletries, food, flavours & fragrances, lubricants, polymers and industrial chemicals. Backed by a firm belief in innovation and a strong R&D culture, the creation of new downstream businesses continues to be the cornerstone of our strategy to capitalise on the integrated value chain.

Headquartered in Malaysia, with a workforce of 3,000 people worldwide, KLK OLEO strives to develop and uphold good relationships and long term partnerships with our customers and stakeholders.

KLK OLEO is one of the world’s leading oleochemical producers that is committed to delivering excellence in the global marketplace. Our integrated oleochemical complexes located in key sourcing and supply markets (Malaysia, Indonesia, China and Europe) produce a wide range of high quality sustainable oleochemical products from natural renewable raw materials.

KLK OLEO is part of Kuala Lumpur Kepong Berhad ("KLK"), a leading international plantations group listed on the Main Market of Bursa Malaysia Securities Berhad. Strategically integrated to our upstream plantations parent, KLK OLEO is able to extract synergies and focus on developing sustainable solutions and reliable supply for our customers. At KLK OLEO, sustainability is integral to our business. Being a member of the RSPO, we are committed to delivering high quality and safe products to our customers, and ensuring high traceability throughout our supply chain. KLK OLEO’s strong commitment to meet customers’ expectations underscores our solid reputation as a reliable supplier in the global market place.

KLK OLEO's production portfolio ranges from basic oleochemical products, such as fatty acids, glycerine, fatty alcohols and fatty esters, all the way down the spectrum to specialties, such as methyl ester sulphonate (MES), surfactants and phytonutrients. Our products are used in diverse end-use applications, including home & personal health care, cosmetics & toiletries, food, flavours & fragrances, lubricants, polymers and industrial chemicals. Backed by a firm belief in innovation and a strong R&D culture, the creation of new downstream businesses continues to be the cornerstone of our strategy to capitalise on the integrated value chain.

Headquartered in Malaysia, with a workforce of 3,000 people worldwide, KLK OLEO strives to develop and uphold good relationships and long term partnerships with our customers and stakeholders.