Technical Sales Specialist – APAC

BROOKS AUTOMATION MALAYSIA SDN. BHD.; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Brooks Automation Malaysia is seeking a Technical Sales Specialist APAC to drive adoption of Brooks Automation solutions across healthcare and pathology labs. You will use consultative selling to grow our install base and expand in the region.

Responsibilities include performing workflow analyses, site visits, and recommendations to meet lab needs; building trusted advisor relationships; and delivering training to end users, partners, and specialists remotely or on-site.

Qualifications

• Degree in Medical Sciences or related field.
• 3–5 years of relevant work experience in a similar Sales/Business Development role in Healthcare.

Responsibilities

• Hunt new business opportunities across Asia Pacific.
• Perform laboratory workflow analyses and site visits to recommend products/configurations.
• Build strong relationships and become a trusted advisor for laboratories.
• Work with end user accounts and channel partners to manage and grow accounts.
• Deliver technical training to end users, partners, and Specialists remotely or on-site (domestic/international).
• Provide reporting for traceability of issues and corrective actions; escalate non-conformance trends.
• Provide local and remote technical support for system equipment.
• Coordinate on-site support, installation and qualification of instruments in pathology labs.
• Travel regionally up to 40–50% as needed.

Skills

Consultative selling

Laboratory workflow analyses

Account management

Technical training delivery

Travel readiness

Education

Degree in Medical Sciences

Job description

Brooks is a global technology leader in advanced automation solutions, serving the rapidly evolving Semiconductor and Life Sciences markets. For over 40 years, we have partnered with some of the world's most innovative companies, delivering precision robotics, automation systems, and workflow solutions that enable breakthrough technologies and scientific advancements.

Brooks Laboratory Automation Solutions (LAS), our clinical diagnostics division, specializes in designing and manufacturing compact, flexible, and scalable automation solutions that optimize pre- and post-analytical workflows in pathology laboratories around the world. Our technologies help healthcare organizations improve efficiency, quality, and patient outcomes through smarter laboratory automation.

As we continue to expand our presence and accelerate growth across the region, we are looking for our next Technical Sales Specialist, APAC to join our team and help drive the adoption of Brooks' innovative solutions across the healthcare and laboratory diagnostics landscape.

What you’ll do:

• With customers throughout Asia Pacific, you will use your consultative selling skills to hunt new business opportunities, and support the global expansion of our install base
• In consultation with the Sales Director, perform laboratory workflow analyses, site visits and recommendations for appropriate products and configurations to meet specific laboratory requirements.
• Meet new people, form strong relationships and become a trusted advisor for laboratories which will in turn grow our business
• Work with end user accounts and channel partners/distributors to facilitate effective account management and growth.
• Deliver technical training to our end users, channel partners and Customer Solutions Specialists either remotely or on-site (domestic and international)
• Instigate appropriate reporting to ensure traceability of problems, resolutions and corrective actions as well as escalation of product non-conformance trends and utilization.
• Provide local and remote technical support to customers on operational or maintenance aspects of system equipment.
• Co-ordinate and perform on-site high-level support and corrective maintenance, installation and qualification of instruments when required, primarily in Pathology laboratories.
• Any other duties, as assigned.

What you’ll bring:

• Degree in Medical Sciences / related fields, wiht 3-5 years of relevant work experience in a similar role
• A successful track record in a Sales / Business Development role in the Healthcare market, preferably in the diagnostics industry
• Experience with laboratory automation solutions, with knowledge of medical laboratories highly regarded
• Excellent interpersonal, communication, and influencing skills in English (written and oral) using business and user-friendly language with a commercial mindset.
• Ability to think outside the box to troubleshoot complex customer challenges.
• A natural affinity for customer service
• Self-motivated, results-driven and well organized, and able to handle multiple tasks with a clear sense of ownership and priority.
• A current full drivers’ license and reliable vehicle to travel locally
• This role involves frequent regional travel (40-50% of the time); applicants must have a valid passport & be willing to travel as needed.

Brooks Automation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all.