Technical Lead, Middleware System Services

RHB Bank Berhad; Malaysia; On-site; MYR 180,000 - 260,000; Full time

Job summary

RHB Bank Berhad is seeking a Technical Lead for Middleware System Services to drive architecture, design and implementation of enterprise middleware platforms across Group entities. You will lead engineering teams, ensure high availability, and coordinate with vendors on upgrades and improvements.

The role emphasizes strong technical leadership, incident management and adherence to IT governance, audits and regulatory standards, with on-call support as needed across multiple business units.

Qualifications

• Strong expertise in Enterprise Middleware platforms (IBM WebSphere MQ, WAS, JBoss EAP, WebLogic).
• Experience designing, implementing, supporting and optimizing large-scale, high-availability middleware infra.
• Proven incident management, problem analysis, capacity planning and performance tuning.
• Demonstrated leadership with mentoring and guiding technical teams.
• Familiarity with IT governance, audit requirements and regulatory guidelines.

Responsibilities

• Lead technical design, architecture planning, and implementation of enterprise middleware systems.
• Deliver resilient, high-performance and highly available middleware platforms with SLA alignment.
• Perform configuration, capacity planning and performance tuning of middleware stack.
• Maintain comprehensive documentation and operational runbooks.
• Escalate and resolve complex technical issues, guide engineering teams in RCAs.
• Manage incidents, DR/BC plans, and coordinate vendor evaluations for upgrades.
• Collaborate with cross-functional teams and participate in on-call rotations.
• Provide regular performance and health reporting to stakeholders.

Skills

Enterprise Middleware

Architectural design

Incident management

Leadership

Performance tuning

Capacity planning

Tools

IBM WebSphere MQ

WebSphere Application Server

JBoss EAP

WebLogic

Job description

About the Role

We are seeking a highly skilled Technical Lead, Middleware System Services to join our team at RHB Banking Group. In this role, you will serve as the subject matter expert in Enterprise Middleware systems across the Group, ensuring robust architecture design, implementation, stability, and performance of key middleware platforms. You will collaborate closely with leadership and cross-functional teams to drive strategic planning, system enhancement initiatives, and operational support to maintain high system availability across Bank, Islamic, Insurance, Investment Bank, and regional entities.

• Lead the technical design, architecture planning, and implementation of Enterprise Middleware systems (IBM WebSphere MQ, WAS, JBoss EAP, WebLogic, and other related technologies).
• Deliver resilient and optimized infrastructure setups to achieve high performance, reliability, and availability aligned with defined SLA/OLA targets.
• Perform configuration, capacity planning, and performance tuning to enhance overall middleware system efficiency.
• Maintain comprehensive technical documentation including system configurations, troubleshooting procedures, and operational guidelines.
• Serve as the key escalation point for complex technical issues and guide engineering teams in incident resolution and root cause analysis.
• Manage incidents and provide both short-term and long-term corrective measures to improve system resilience.
• Ensure adherence to security standards, regulatory requirements, internal audit compliance, and Group IT frameworks and policies.
• Lead and mentor middleware engineers, cultivating a culture of knowledge sharing, skill enhancement, and technical excellence.
• Support the execution of disaster recovery and business continuity plans for middleware systems.
• Collaborate with vendors to evaluate and implement new middleware technologies, upgrades, and enhancements.
• Participate in on-call rotation and support off-hours maintenance activities as required.
• Provide regular performance and health status reporting to relevant stakeholders.
• Manage technical projects with minimal supervision and coordinate with other infrastructure and application teams to meet project timelines.

What we’re looking for

• Strong technical expertise and hands-on experience in Enterprise Middleware platforms such as IBM WebSphere MQ, WAS, JBoss EAP, WebLogic, and related systems.
• Proven ability in designing, implementing, supporting, and optimizing large-scale, high-availability middleware infrastructures.
• Experience in incident management, problem analysis, capacity planning, and performance tuning.
• Strong leadership skills with experience mentoring and guiding technical teams.
• Ability to collaborate across diverse teams and manage multiple priorities effectively.
• Familiarity with IT governance frameworks, audit requirements, and regulatory guidelines is an advantage.

What we offer

At RHB Banking Group, we foster a collaborative and forward-thinking work environment where innovation and growth are encouraged. We offer competitive compensation, continuous professional development opportunities, and a supportive culture committed to technical excellence and career advancement. A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.