Technical Account Manager, Fintech Payments

Razorpay Curlec; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Razorpay Curlec is hiring a Technical Account Manager to serve as the primary post-Golive technical contact for Super Enterprise Merchants. You will nurture strong merchant tech relationships, resolve issues, and drive adoption of Curlec products.

Responsibilities include deep product knowledge, onboarding, technical advisement, and collaboration with engineering to optimize integrations and performance.

Qualifications

• Bachelor’s degree in Computer Science or equivalent experience.
• 3+ years of work experience as a technical consultant, software engineer, support engineer or partner/sales engineer.
• Preferred experience in Account Management, Customer Success, or SaaS product.
• Technical Expertise: Understanding of APIs, webhooks, SDKs, payment gateways, and banking/payment flows.
• Problem-Solving: Strong analytical skills to diagnose and troubleshoot technical issues effectively.
• Stakeholder Management: Ability to manage relationships with merchants, internal teams, and external partners.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Project Management: Experience in handling multiple accounts, prioritizing tasks, and driving resolutions within tight timelines.
• Preferred Experience: Exposure to fintech, banking, or payments industry is a plus.
• Language Proficiency (Added Advantage): Proficiency in Chinese (Mandarin/Cantonese) is a plus

Responsibilities

• Develop in-depth knowledge of Razorpay Curlec products, focusing on their technical aspects.
• Provide white-glove customer success, ensuring merchants gain maximum value.
• Be the dedicated contact for key merchants for onboarding, stability, and support.
• Offer deep technical guidance on best practices, integration improvements, and optimization.
• Monitor merchant transactions, troubleshoot issues, and coordinate with Eng/PM to resolve escalations.
• Analyze payment trends and propose improvements to improve success rates.
• Collaborate with Product, Eng, and Support to influence roadmap with merchant feedback.
• Educate merchants on features, compliance updates, and industry best practices.
• Maintain documentation and contribute to process improvements to boost efficiency.

Skills

APIs

Webhooks

SDKs

Payment gateways

Banking/payments flows

Problem solving

Stakeholder management

Communication

Project management

Fintech exposure

Mandarin/Cantonese (advantage)

Education

Bachelor’s degree in Computer Science or equivalent

Job description

Razorpay Curlec is hiring a Technical Account Manager to serve as the primary post-Golive technical contact for Super Enterprise Merchants. You will nurture strong merchant tech relationships, resolve issues, and drive adoption of Curlec products.

Responsibilities include deep product knowledge, onboarding, technical advisement, and collaboration with engineering to optimize integrations and performance.