Tech-Enabled Delivery Lead for BPO Projects

Private Advertiser; Kepong; On-site; MYR 90,000 - 130,000; Full time

Job summary

Private Advertiser in Malaysia seeks an experienced Project Manager to lead technology-enabled BPO and managed services projects, focusing on end-to-end delivery, people management, client engagement, and operational oversight.

You will oversee QA, research, and other project functions, drive timely delivery, manage risks and resources, and support new project setup, tendering, and governance across multiple client engagements, ensuring quality and measurable business impact.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 3–5 years of project management experience in BPO, managed services, or technology services.
• Proven ability to lead teams and deliver complex projects end-to-end.

Responsibilities

• Lead end-to-end project planning and delivery across QA, research and other project functions.
• Manage people, resources, and client expectations for successful outcomes.
• Act as the primary client-facing contact and escalate as needed.
• Develop transition plans and setup new projects after award.
• Drive tendering, solution planning, pricing coordination, and client presentations.
• Establish governance, SOPs, reporting, and cost controls across projects.

Skills

End-to-end project delivery

People management

Client engagement

Stakeholder management

Risk & issue management

Tender & pre-sales

Multilingual communication (Mandarin,英

Leadership

Analytical reporting

BPO/Managed services knowledge

Education

Bachelor's degree or higher in Computer Science / IT / Business / Project Management or related field

Job description

Private Advertiser in Malaysia seeks an experienced Project Manager to lead technology-enabled BPO and managed services projects, focusing on end-to-end delivery, people management, client engagement, and operational oversight.

You will oversee QA, research, and other project functions, drive timely delivery, manage risks and resources, and support new project setup, tendering, and governance across multiple client engagements, ensuring quality and measurable business impact.