Team Leader, Central 2

Affin Bank Berhad; Subang Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

AFFIN BANK is seeking a seasoned Relationship Manager to drive regional sales, acquire new customers, and retain high-value non-borrowing business clients. You will collaborate with internal teams to promote Enterprise Banking wealth solutions and cash management, while maintaining strong customer relationships and compliance with regulatory standards.

The role emphasizes leadership, multi-language communication, and a proven track record of performance.

Qualifications

• Diploma or degree holder.
• More than 5 years as a relationship manager.
• Experience leading a team is preferred.
• Multilingual abilities are advantageous.
• Possession of mandated insurance licenses as required by the division.

Responsibilities

• Drive sales and manage the overall region by acquiring new customers and retaining high-value non-borrowing business clients.
• Aggressively cross-sell Enterprise Banking wealth solutions, cash management and other banking products.
• Lead and collaborate with marketing, business, and promotional activities to ensure high-quality sales and service standards.
• Maintain compliance with bank and regulatory guidelines and deliver timely sales performance reports.

Skills

Relationship mgmt

Cross-selling

Leadership

Multilingual

Customer service

Education

Diploma/ Degree

Job description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Roles & Responsibilities

SALES AND MANAGEMENT

Responsible for the overall region sales activities of acquiring new customers and retaining existing assigned high-value non-borrowing business customers by:

• Achieving the assigned deposit growth and fee-based income target -Aggressively cross-selling Enterprise Banking wealth solution, cash management solutions and other banking solutions.
• Reaching out to potential business sectors and generate sustainable and quality inflow of potential leads.
• Achieving the assigned region target and expectation
• Work closely with the team members to engages relevant stakeholders in all marketing, business and promotional activities in ensuring effective and quality sales and service standard.
• Manage sales processes to ensure compliance to Bank prescribed level of service standards.
• Provide support and assistance to other Departments/Divisions within the Bank with matters relating to the assigned segment
• Ensure timely submission of sales performance related report.
• Maintains high compliance and sales discipline benchmark in accordance to Bank’s and regulatory guidelines.

CLIENT RELATIONSHIP MANAGEMENT

• Conduct regular visits and meetings with top customers of the assigned customer base to enhance banker-customer relationship ultimately to ensure better service quality.
• Contributes suggestions on customer retention strategies and programs.
• Participates in all product development and customer engagement activities for cash management and business wealth for the targeted segment.
• Attend to all customer-related feedback in ensuring prompt service recovery if any.

JOB REQUIREMENTS

• Education qualification: Diploma/ Degree holder
• More than 5 years experience as relationship manager.
• Proven good performance track records.
• Preferably someone with the experience of managing a team before
• Outgoing personality won’t be shy to meet new clients and existing to bank clients
• Result oriented, aggressive and performance driven personality
• Strong leadership skills to drive teamwork synergy and performance excellence
• Preferably to be able to converse in multilanguage/ dialects
• Possess following mandated insurance license by the division: PCEIA Life & General, Family & General Takaful, CEILI, IPPC & FIMM (as and when required by the Division), Family & General Takaful, CEILI, IPPC & FIMM (as and when required by the Division)

People are the heart of AFFIN BANK.

We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Always About You

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.

Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders.

As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension.

We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.