Team Leader (Cafe/Delica) Aeon Taman Equine

AEON CO. (M) BHD.; Sepang; On-site; MYR 54,000 - 72,000; Full time

Job summary

A well-known retail company in Sepang is seeking a Retail Operations Manager to oversee staff management, sales floor operations, and customer service. Candidates should have a background in retail operations management and be fluent in English and Bahasa Malaysia. The role involves daily operational tasks, staff training, and maintaining store standards. Competitive benefits including medical coverage and bonuses offered.

Benefits

Bonus

Medical Benefit

Staff rebate

Yearly increment

Qualifications

• 3-5 years of working experience in retail operations management or a related field.
• Fluent in English and Bahasa Malaysia.
• Able to work on shifts including Off Day, Rest Day, or Public Holiday.

Responsibilities

• Manage staff scheduling and attendance.
• Monitor sales achievements and customer feedback.
• Ensure cleanliness and orderliness of the sales floor.
• Manage stock levels and ordering processes.

Skills

Staff Management

Communication Skills

Customer Service Orientation

Problem Solving

Team Leadership

Education

Degree/Diploma in any field

Tools

MS Word

MS Excel

MS PowerPoint

MS Team

Job description

Job Responsibilities

The following responsibilities are listed by frequency.

Daily

• Staff Management (manpower schedule)
• Attend briefing with staff and promoters
• Checking staff attendance and attire
• Sharing yesterday sales achievement, today sales budget and up to date sales achievement
• Sharing information about customer voice and any arising issues
• Staff education — product knowledge for any highlight item / new arrival and promotion item
• Checking attendance
• Sharing information about customer voice or any arising issues
• List down all the briefing information inside the department communication book
• Paperwork
• Make DWS for today on notice board (before store opened)
• Prepare DWS for next day, checking on manpower schedule and submitted to manager / division leader in charge / proxy for the day before 6.00 p.m. to be verify
• Checking department cleaning, freshness and etc. based on the DWS (Master Schedule Locations) and remark in checking column
• Checking attendance of any amendment
• Sales Area Management
• Management of Sales Floor
• Keep cleanliness of your sales floor
• Maintain and improve so that existing floor will be materialized with the improvement of Merchandise Display, Decoration and POP
• Maintain good condition of lighting, fixtures and selling equipment

Ordering

• Checking on Daily updated request by quantity should be done before 12.00 noon (daily for 3 day in advance)
• Authorized store requisition on daily updated request by quantity after 1.00 pm until 3.00 pm at the same day (daily for 3 days in advance)
• Checking on balance stock for ordering purpose

POP & Price Card Availability

• Checking and Updated the POP
• Weekly Selection
• Advertised Item
• J – Card Item
• Normal Item
• POP have corrected price, format & description
• Maximum 2 POPs are allowed to be attached to L‑stand
• No torn & dirty POP and show card

Merchandise Management

• Production Management
• Make sure the production level is enough
• Prepare all sushi assortment and ensure all is prepared before store opens
• Ensure staff / manpower is enough to prepare all the sushi assortment, to display and to clean the counter
• Make sure all is ready display with the right pricing or POP
• Monitoring stock level and need to prepare or top up based on stock level
• Ensure all the Concuss Counter operate and ready to serve customer before store open
• Non‑Merchandise Management
• The condition of chiller or show case are in good condition
• No unused fixtures or customer trolley
• Floor tiles is complete and in good condition
• Pillar / Wall is well maintained without any stain, cello tape or poster

Backroom Management (Loss Management)

• Price Alteration & PA Zero
• Make sure all the PA Zero item is done on daily basis
• Monitoring on price change (mark up and mark down) and make sure all the price card or POP should be done before store open
• Loading Bay and Receiving
• Checking process to the receiving merchandise, quantity delivery must match R/N and delivery info, and all merchandise should be collected from loading bay immediately
• Check the quality, freshness and quantity of merchandise before receiving
• No non‑quality, spoiled or not fresh merchandise should be accepted during the receiving process
• Facility, Hygiene and Cleanliness
• Maintenance
• Ensure all the lighting at selling floor is functioning, especially inside the fitting room
• Cleanliness & Hygiene
• Checking staff for the cleaning process has been designated in DWS
• Cleaning concern area includes: Promotion stock
• No rubbish, leftover string or cellophane tape
• Use proper cleaning tools
• No empty boxes or PA items in the sales area

Weekly

• Promotion Plan
• Checking on execution of promotion plan before and after business operation
• Promotion set up per schedule and in manner organized
• POP Available?
• Enough Stock Volume?
• All the arrangement is following the layout?
• Ordering
• Ensure Group Leader already schedule the Maintain Weekly Plan and also Confirm Weekly Production by 11.00 pm every Thursday
• Checking on balance stock for ordering purpose

Office & Monthly Duties

• Office Management
• Prepare the weekly sales information, sales promotion reviews and report of slow-moving items
• Other Task
• Checking all merchandise based on R/N and delivery info
• Checking incoming R/N for new delivery especially for promotion or advertised items
• Photocopy DI from MMD

Monthly

• Time Table Scheduling
• Planning Monthly Department Duty Roster
• Checking Monthly Promoter Duty Roster
• Planning Manpower for Monthly Stock Take
• Key in HRMS BOSS .NET system monthly planning schedule and get approval from manager
• OKR
• Prepare the OKR base on the OKR given by Store Operation, HQ (1st half and 2nd half)
• Monitor the achievement progress of OKR results on monthly and submit it to Division Leader for checking and approval for 1st evaluation (1st half and 2nd half)
• Office Management
• All documents are filing properly and easy to find
• Document Involved: Monthly Merchandising Report, Monthly Sales Budget & Achievement, Monthly Review, Department Duty Roster, Promotion Plan, Planning Promotion Setup Plan (inclusive layout, brand, cashier, POP, cleaning schedule), Sales Plan and Countermeasure
• Meeting
• Attending department meeting with merchandiser
• Planning and conduct staff meeting

Other Duties: The employee may be required to perform additional tasks, duties, or projects as assigned by the company, based on business needs or as deemed necessary by management.

Job Requirements

Education Qualification & Experiences

• Degree/Diploma in any field
• 3-5 years of working experience in retail operations management/related field

Computer Literacy Skills

• MS Word
• MS Excel
• MS PowerPoint
• MS Team

Language Skills

• Fluent in English and Bahasa Malaysia

Working Environment

• Able to work on shift including Off Day, Rest Day or Public Holiday

Job Benefits

• Bonus
• Medical Benefit
• Staff rebate
• Yearly increment