Team Lead, Business Operations

AFFIN Group; Kuala Lumpur; On-site; MYR 90,000 - 110,000; Full time

Job summary

AFFIN Group in Kuala Lumpur is looking for a Business Operations Team Lead to oversee governance, operational efficiency, and strategic initiatives in corporate banking. The candidate should have a Bachelor's Degree in Business or Finance and at least 6 years of corporate banking experience.

This role requires strong analytical skills, expertise in stakeholder management, and proficiency in MS Excel and reporting tools. The position offers an opportunity to lead a team and drive continuous improvement.

Qualifications

• Minimum 6–8 years of experience in corporate banking, business management, or banking operations.
• At least 2 years in a supervisory or team lead role.
• Strong exposure to corporate banking products, credit processes, or business performance management.

Responsibilities

• Oversee operational frameworks and ensure compliance with standards.
• Support strategic plans and monitor KPIs for management.
• Lead and support business projects including process improvements.
• Lead, coach, and develop a team in business operations.

Skills

Strong analytical skills

Stakeholder management

Communication skills

Proficient in MS Excel

Problem-solving skills

Education

Bachelor’s Degree in Business Administration, Finance, Banking, or Economics

Professional qualifications (e.g. CFA, ACCA, MBA)

Tools

MS Excel

PowerPoint

Management reporting tools

Job description

Job Purpose

The Business Operations, Team Lead supports Group Corporate Banking by overseeing day-to-day operational governance, and strategic initiatives. The role ensures operational efficiency, regulatory compliance, management reporting, and alignment with Affin Group’s corporate banking strategy while acting as a bridge between business, risk, finance, and support units.

Key Responsibilities

• Business Operations
  • Oversee operational frameworks, policies, and procedures for Group Corporate Banking to ensure consistency and compliance with internal standards and regulatory requirements.
  • Implement and monitor operating controls, escalation processes, and governance forums.
• Strategic & Performance Management
  • Support the formulation, execution, and tracking of corporate banking strategic plans and business initiatives.
  • Develop and monitor KPIs, dashboards, and MIS reports for management and senior leadership review.
  • Perform business performance analysis, identifying trends, gaps, and improvement opportunities.
• Financial & Portfolio Management Support
  • Support budget planning, cost tracking, and expense optimization initiatives for Group Corporate Banking.
  • Assist in portfolio performance reviews covering revenue, asset quality, utilization, and risk-adjusted returns.
  • Coordinate submissions related to business planning, financial forecasts, and management scorecards.
• Stakeholder & Project Management
  • Act as a central coordination point between Relationship Managers, Product, Credit, Risk, Operations, and Technology teams.
  • Lead and support business projects including process improvement, system enhancements, and regulatory-driven initiatives.
• Team Leadership
  • Lead, coach, and develop a team of business operations.
  • Allocate work, review deliverables, and ensure timely and quality output.
  • Promote a culture of accountability, continuous improvement, and collaboration.

Requirements

Education

• Bachelor’s Degree in Business Administration, Finance, Banking, Economics, or a related field
• Professional qualifications (e.g. CFA, ACCA, MBA) are an advantage

Experience

• Minimum 6–8 years of experience in corporate banking, business management, or banking operations
• At least 2 years in a supervisory or team lead role
• Strong exposure to corporate banking products, credit processes, or business performance management

Skills & Competencies

• Strong analytical, planning, and problem-solving skills
• Solid understanding of corporate banking operations and governance
• Excellent stakeholder management and communication skills
• Strong presentation and report-writing capabilities
• Proficient in MS Excel, PowerPoint, and management reporting tools