Senior CRM & Enterprise Solutions Consultant | AI Readiness

Deloitte Southeast Asia; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Deloitte Southeast Asia in Penang, Malaysia seeks a seasoned T&T Senior Consultant - CRM & Enterprise Solutions to drive business analysis, CRM enhancements, and integration efforts for client projects. The role emphasizes requirements gathering, functional design, testing, and governance in a dynamic, client-facing environment.

The candidate will collaborate with business users and technical teams, ensure SDLC compliance, and contribute to AI-driven transformation initiatives across

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline.
• At least 5 years of experience as a Functional Analyst, Business Analyst, CRM Consultant, Solution Analyst, or equivalent.
• Experience in requirements gathering, process analysis, functional design, testing, and solution delivery.
• Experience with CRM or enterprise business applications.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Ability to communicate effectively with business and technical teams.
• Experience with Salesforce or Model N or equivalent enterprise applications in CRM.
• Working knowledge of Java or equivalent application technologies.
• Working knowledge of Oracle SQL or equivalent for data analysis, validation, reporting, or troubleshooting.
• Experience with Perl or equivalent scripting languages for automation, data processing, integration, or troubleshooting.
• Knowledge of Agile delivery, SDLC, testing, release management, and governance.
• Exposure to AI, Generative AI, Copilot, chatbots, RAG, or intelligent automation is an advantage.
• Ability to travel if required, i.e. to be placed at Client’s site for the project.

Responsibilities

• Gather, analyze, and document business requirements.
• Translate business needs into functional specifications, user stories, process flows, business rules, and acceptance criteria.
• Facilitate requirement workshops and solution design discussions.
• Analyze existing processes and identify improvement and automation opportunities.
• Act as the liaison between business users, technical teams, vendors, and implementation partners.
• Maintain requirement traceability throughout design, development, testing, and deployment.
• Support CRM enhancements, integrations, and process transformation initiatives.
• Analyze CRM workflows, approvals, interfaces, and data flows.
• Define functional requirements for system changes, integrations, data mappings, transformation rules, and exception handling.
• Support enterprise platforms such as Salesforce, Model N, or equivalent enterprise applications.
• Ensure proposed solutions meet business, data, security, and operational requirements.
• Work with technical teams to understand application behavior, integrations, batch processes, and system dependencies.
• Support the analysis and validation of applications developed using Java or equivalent technologies.
• Use Oracle SQL or equivalent for data analysis, validation, reporting, and troubleshooting.
• Use Perl or equivalent scripting languages to support automation, file processing, data transformation, integration, and troubleshooting.
• Review interface results, application logs, and data outputs to support root‑cause analysis.
• Translate technical findings into clear business impacts and functional recommendations.
• Prepare and maintain business requirements, software requirements, functional design specifications, user stories, acceptance criteria, process flows, data mappings, test scripts, change requests, and training materials.
• Track requirements, decisions, risks, issues, dependencies, and action items.
• Support project reporting, vendor coordination, release preparation, and implementation.
• Ensure alignment with applicable SDLC, security, privacy, and governance requirements.
• Prepare Functional User Testing and User Acceptance Testing scenarios.
• Coordinate testing, defect triage, retesting, and business sign‑off.
• Validate business processes, integrations, reports, and data results.
• Support solution demonstrations, user training, and implementation readiness.
• Gather feedback and support continuous improvement.
• Identify suitable opportunities to apply AI or intelligent automation to business processes.
• Support AI‑enabled initiatives where applicable, including Copilot, AI assistants, chatbots, Generative AI, and Retrieval‑Augmented Generation solutions.
• Assist with business requirements, use‑case validation, testing, and user adoption.
• Validate AI‑generated outputs against defined business expectations.

Skills

CRM concepts

Stakeholder mgmt

Requirements gathering

Communication skills

English proficiency

Education

Bachelor's degree in IT/CS/BIS/Engineering

Tools

Salesforce

Model N

Oracle SQL

Java

Perl

Job description

Deloitte Southeast Asia in Penang, Malaysia seeks a seasoned T&T Senior Consultant - CRM & Enterprise Solutions to drive business analysis, CRM enhancements, and integration efforts for client projects. The role emphasizes requirements gathering, functional design, testing, and governance in a dynamic, client-facing environment.

The candidate will collaborate with business users and technical teams, ensure SDLC compliance, and contribute to AI-driven transformation initiatives across