Suspense Reporting Manager

Manulife; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Manulife is seeking a Finance Reconciliation Specialist to join the Asia finance operations team. You will manage suspense accounts, perform reconciliations, and drive process improvements across Operations and Finance.

The role requires 5+ years of accounting experience, strong Excel skills, and the ability to collaborate with regional stakeholders while adhering to internal controls and governance standards.

Qualifications

• University Business Degree and/or recognized accounting designation.
• 5+ years of progressive financial accounting experience.
• Strong stakeholder management, persuasion, relationship-building and negotiation skills.
• Excellent analytical and problem-solving capabilities.
• Strong technical accounting skills.
• Experience in Blackline, Cadency or any Finance reconciliation system is an advantage.
• Self-starter with ownership and accountability of processes.
• Strong oral/written communication to interact with senior officers.
• Highly organized in fast-paced, multi-stakeholder environments.
• Understanding of Lawson or general finance systems.
• Intermediate to Advanced knowledge of Excel and MS Office suite.

Responsibilities

• Prepare reconciliation, matching rate and aging reports for suspense accounts; provide commentaries on investigations.
• Identify adjustments including write-offs of unclaimed property.
• Meet deadlines for sign-offs, risk reporting, and related reports.
• Onboard new accounts into the suspense account management tool (Cadency).
• Collaborate to review/edit matching rules to increase auto-matching rate in Cadency.
• Ensure separation of duties and adherence to suspense account standards.
• Escalate risks and issues; lead touch point meetings as needed.
• Maintain process documents describing the business and accounting model.
• Conduct peer quality checks for journal entries and reports.
• Participate in regional strategic projects and other ad-hoc activities.

Skills

Stakeholder management

Advanced Excel

Analytical thinking

Problem solving

Communication skills

Attention to detail

Education

Business degree and/or accounting designation

Tools

Cadency

Blackline

Job description

Join a dynamic finance operations team where you'll play a key role in managing reconciliation activities, mitigating financial risks, and ensuring the integrity of critical suspense accounts. You'll partner with stakeholders across Operations and Finance to drive process improvements, enhance automation, and strengthen controls. Beyond day-to-day operations, you'll also contribute to regional strategic initiatives that shape the future of finance processes across Asia.

Responsibilities:

• Prepare regular reconciliation, matching rate and aging reports of suspense accounts owned by assigned business area. Ensure that commentaries are provided reflecting the review and results of investigation. 2) Monitor and report accounts at risk of exceeding materiality threshold and/or beyond clearing standards for assigned business unit. Coordinate with assigned account owner for follow up action.

• Identify possible adjustments needed as a result of analysis and reconciliation including write offs of unclaimed property (custodian).

• Meet all set deadlines by the Operations team and the financial reporting cycle for sign offs, risk reporting, write offs and any all reports or requirements set by the department.

• Responsible for the onboarding of new accounts into the suspense account management tool (Cadency).

• Partner with Operation and Finance Process & Modernization team to review/ add/ edit matching rules to increase auto-matching rate through Cadency.

• Ensuring that right practices are observed and followed, such as separation of duties and suspense account management standards established by Asia Finance.

• Escalate appropriately to ensure risks and issues requiring immediate attention are managed and resolved.

• Lead touch point meetings, if needed, with the business operations and the leaders per business area.

• Responsible for maintaining process documents to capture the essence of the business and accounting model.

• Conduct peer-to-peer quality checks for journal entries and reports produced by team members, if any.

• Special projects will arise from time to time require strong financial knowledge, analytical and organizational skills with an innovative mindset. The role will participate in Asia regional priorities and strategic projects as assigned or other Adhoc activities as required by senior management pertaining to the introduction of new services, products, and processes.

Preferred Qualifications:

• University Business Degree and/or recognized accounting designation

• 5+ years of progressive financial accounting experience

• Strong stakeholder management skills requiring persuasion and influencing, relationship building and negotiation skill

• Excellent analytical and problem-solving capabilities

• Strong technical accounting skills

• Experience in Blackline, Cadency or any Finance reconciliation system is an advantage

• Self-starter, detail-oriented, willingness to take ownership and accountability of processes

• Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments

• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities

• Understanding of Lawson or general finance systems / applications available in the market.

• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

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