Support Engineer Lead(AzureMandarin）

CSI Interfusion; Kuala Lumpur; On-site; MYR 180,000 - 210,000; Full time

Job summary

CSI Interfusion is seeking a Service Engineer Lead in Kuala Lumpur to oversee service reliability, UI quality operations, and project execution. You will manage incident response, on-call support, and vulnerability remediation while coordinating across global teams to ensure timely delivery and robust customer communication.

The role requires 3+ years in service delivery or related management, experience with Azure/Azure DevOps, containers, and Python scripting, and the ability to communicate in

Qualifications

• 3+ years of service delivery, project management, or operations management experience.
• Experience creating and maintaining project plans, delivery schedules, risk registers, and status reports.
• Experience leading customer communications and coordinating across teams.
• Ability to collaborate with global and cross-regional teams across time zones.
• Bachelor's degree or above.

Responsibilities

• Lead UI quality-related service operations including on-call rotations and incident response.
• Coordinate project execution with engineering, operations and global teams across regions and time zones.
• Be the main customer contact, communicating progress and risks and coordinating issue resolution.
• Coordinate DevOps and release activities, including deployment validation and rollback readiness.
• Drive vulnerability remediation and dependency upgrades.
• Coordinate end-to-end testing and test automation to improve quality and efficiency.
• Establish and improve team processes, documentation, and delivery standards.
• Support recruitment, onboarding, offboarding, and team administration.

Skills

Service delivery

Project management

Operations management

Customer support

Leadership

Education

Bachelor's degree or above

Tools

Azure

Azure DevOps

Docker

Kubernetes

Python

Job description

We are looking for a Service Engineer Lead to oversee service reliability, UI Quality-related operations, project execution, customer engagement, and day-to-day team coordination. This role will lead operational activities such as incident response, on-call support, release validation, and vulnerability remediation while coordinating cross-functional teams, managing delivery progress and risks, and maintaining effective customer communication. The role may also support team staffing processes and other operational activities as business needs evolve.

Key responsibilities

1. Lead UI Quality-related service operations, including on-call rotations, live-site incident response, IcM coordination, issue mitigation, and post-incident follow-up.

2. Plan and coordinate project execution with engineering, operations, and other global teams across regions and time zones, including schedules, risks, dependencies, resource needs, status reporting, and delivery milestones.

3. Serve as a key point of contact for customers, understand their requirements, communicate progress and risks, and coordinate timely issue resolution.

4. Coordinate DevOps and release activities, including deployment validation, release verification, operational troubleshooting, and rollback readiness.

5. Drive vulnerability remediation activities, including dependency upgrades, security fixes, image rebuilds, and compliance follow-up.

6. Coordinate end-to-end testing, defect follow-up, and test automation to improve service quality and testing efficiency.

7. Establish and continuously improve team processes, documentation, communication mechanisms, and delivery standards.

8. Support recruitment coordination, onboarding, offboarding, handover, team administration, and other reasonable operational needs.

Required skills and qualification

1. 3+ years of service delivery, project management, operations management, customer support, or related management experience.

2. Experience creating and maintaining project plans, delivery schedules, risk and dependency registers, status reports, and action and issue logs for multiple workstreams, including assigning owners and deadlines, escalating blockers, and tracking issues through resolution.

3. Experience leading customer communications, presenting delivery progress and risks, and coordinating actions across customers and internal teams.

4. Availability to collaborate with global and cross-regional teams across multiple time zones when required.

5. Bachelor's degree or above.

1. Team management or people management experience.

2. Experience with incident response, release coordination, testing, vulnerability remediation, or production service operations.

3. Experience coordinating recruitment, staffing, onboarding, offboarding, handover, or team administration.

4. Familiarity with Microsoft Azure, Azure DevOps, Docker, Kubernetes, and Python programming or scripting.

5. Ability to communicate in Mandarin Chinese.

6. Hands-on experience leveraging AI-powered tools such as GitHub Copilot or ChatGPT to improve productivity and operational efficiency.