Supervisor (Meat & Seafood)

The Food Merchant; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A prominent grocery retailer in Kuala Lumpur is seeking a dedicated individual for stock management and customer service roles. The role involves maintaining store conditions, setting performance goals, and training staff, ensuring a high level of customer satisfaction. The ideal candidate should have experience in stock management, excellent problem-solving skills, and the ability to work collaboratively with a team. Knowledge of food safety and quality standards is beneficial.

Qualifications

• Experience in stock management and customer service is crucial.
• Strong communication skills to relay information between staff and management.
• Ability to train and coach new staff effectively.

Responsibilities

• Maintain proper stock and store conditions.
• Set performance goals and communicate with staff.
• Attend to customers and recommend items.
• Perform cutting services in the Meat & Seafood Department.
• Resolve customer complaints and issues.
• Monitor employee productivity and give feedback.
• Ensure cleanliness and safety in the storeroom and selling floor.

Skills

Customer service

Stock management

Communication

Team training

Problem-solving

Job description

The Food Merchant – Kuala Lumpur, Kuala Lumpur

Perform proper stock management by maintaining a fully stocked store and store condition by following visual merchandising standards.

Set goalsfor performance and deadlines in ways that following with company’s plans and communicate them to staff.

Perform proper greetings and attend customers’ needs by recommending items that match their needs.

Perform further services to customer at Fresh Market (Meat & Seafood Department) by cutting fish, poultry and meat.

Receive customer complaints and resolve problems.

Keep up to date with product information, features and benefits.

Responsible to follow up with Department Superiors on orders in regular basis.

Close working relationship with Receiving Department and involved in receiving goods by checking freshness, quality of product and expiry dates.

Perform stock count on weekly, monthly and yearly basis.

Monitor employee productivity and provide constructive feedback with proper coaching.

To train new staff on work flow following company’s standards.

Pass on information from upper management to staff and vice versa.

Responsible to abide safety operation rules & regulation in store.

Perform housekeeping, ensure cleanliness and health & safety measurement in storeroom and selling floor.

Any other jobs which is relevant to storeroom and selling floor management.