Supervisor - Content Management (Japanese Speaker - JLPT N1-N2)

Transcosmos; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global content management firm is seeking an experienced Japanese speaking Supervisor for Web Content Management in Kuala Lumpur. The successful candidate will manage web content, supervise team leaders, and maintain good client relationships. Excellent communication skills in English and Japanese are essential, along with problem-solving and multitasking abilities. Proficiency in Microsoft Office is required. This role is critical for supporting client growth and ensuring operational excellence.

Qualifications

• Strong verbal and written communication skills in English and Japanese.
• Proven ability to identify issues and implement effective solutions.
• Ability to manage multiple queries while meeting deadlines.
• Skilled in analyzing data to identify trends for improvement.
• Effective team player within cross-functional teams.

Responsibilities

• Maintain web properties with an emphasis on updating content.
• Manage project tasks and report status to management.
• Supervise team leaders and agents while coaching.
• Provide analysis of errors and recommend improvements.
• Interact with clients and manage tasks effectively.

Skills

Verbal communication

Written communication

Problem-solving

Multitasking

Analytical thinking

Teamwork

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

We are looking for an experienced and driven Japanese speaking Supervisor, Web Content Management to join our team. This role involves managing a wide range of tasks, including responding to client requests, demonstrating a deep understanding of our internal systems, and delivering insightful, advanced reporting to clients. The ideal candidate is highly motivated, detail-oriented, and brings substantial hands‑on experience in Supervisor responsibilities. You will play a key role in supporting our clients' business growth and ensuring operational excellence.

Key Responsibilities

Maintenance of web properties with an emphasis on updating web content.

Manage a project through managing tasks and reporting status to management.

Supervise a group of team leaders and agents while coaching and executing action plans.

Provide detailed analysis of errors and feedback to respective team through recommending ways to improve quality score.

Interact closely with team leaders and identify issues to consistently update operation manual.

Review completed tasks and maintain operation quality to ensure the performance meet SLA and KPI.

Maintain good relationship with client while directly receiving tasks, reporting status, and discussing issues.

Assist with challenging client requests or issue escalations as needed.

Review and analyze daily/weekly/monthly/quarterly and annual operations and report to client

Perform other duties as assigned.

C. Qualifications

Communication Skills: Strong verbal and written communication skills both in English and Japanese is required to ensure smooth collaboration with clients, team members, and external partners

Problem-Solving Skill: Proven capability to identify issues, analyze root causes, and implement effective solutions promptly

Multitasking Skill: Ability to manage multiple queries simultaneously while meeting deadlines

Analytical Thinking: Skilled in analyzing website and customer data to extract actionable insight and identify trends for continuous improvement

Teamwork: Strong team player with ability to work effectively within cross‑functional teams to archive shared goals

Mind set

Professionalism: Consistently maintain a courteous and professional attitude in all client and internal communication and when providing solutions

Business Acumen: Understand the day to day operations and contribute to business objectives

Eagerness to Learn: Demonstrate a proactive interest in industry trends and technological advancements, with a commitment to continuous learning and self‑improvement

Office Skills: Microsoft Office (Excel – PivotTables, VLOOKUP, functions; Word; PowerPoint).

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