Supervisor, Bureau de Change (BDC) - Genting Highlands

Affin Pheim; Malaysia; On-site; MYR 70,000 - 110,000; Full time

Job summary

Affin Pheim is seeking a BDC Supervisor to oversee day-to-day BDC operations, ensuring staff deployment, regulatory compliance and target achievement. You will lead BDC Sales Executives, monitor FCN buy/sell processes, manage scheduling, and drive initiatives to improve productivity and service quality in a fast-paced banking environment.

The role requires a degree and relevant FX/banking operations experience, plus strong leadership and communication skills.

Qualifications

• Bachelor’s Degree or Diploma in any relevant discipline.
• Experience in foreign exchange, banking operations, cash management, or related financial services.
• Previous supervisory or team leadership experience preferred.
• Strong leadership, communication and stakeholder management skills.
• Analytical and numerical skills for monitoring rates and volumes.
• Ability to work in a fast-paced operational environment.

Responsibilities

• Oversee daily operations of the BDC and FCN buy/sell transactions.
• Provide guidance on duties of the BDC Sales Executives.
• Plan staff rotation and duty schedules for adequate coverage.
• Monitor sales performance and drive productivity improvements.
• Oversee rate entry, pricing accuracy and regulatory compliance.
• Coach and support BDC Sales Executives to strengthen capability.
• Identify operational gaps and implement efficiency improvements.
• Document controls and records; liaise with internal stakeholders.
• Support Head of BDC in initiatives and priority projects.
• Ensure consistent service standards and professional customer experience.

Skills

Leadership

People management

Analytical thinking

Forecasting & budgeting

Staff scheduling

Stakeholder management

Customer service orientation

Education

Bachelor’s Degree or Diploma in relevant discipline

Job description

# ****Create your future with Affin! You too can make a difference.****Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.**Job Purpose:**The BDC Supervisor is responsible for overseeing the day-to-day operations of the BDC, ensuring effective staff deployment, operational readiness, regulatory compliance and achievement of team performance targets. The role provides frontline leadership to BDC Sales Executives while ensuring consistent service delivery, operational efficiency and business performance. **Job Responsibilities:**• Oversee the daily operations of the BDC and ensure smooth execution of Foreign Currency Notes (FCN) buy and sell transactions.• Perform and provide guidance on the duties and responsibilities of the BDC Sales Executive.• Plan and manage staff rotation and duty schedules to ensure adequate manpower coverage and service continuity.• Monitor team sales performance against established targets and drive initiatives to improve productivity and revenue generation.• Monitor FCN cash and stock levels and ensure timely disposal and replenishment according to business requirements.• Oversee rate entry and pricing activities to ensure accuracy, competitiveness and compliance with approved parameters.• Ensure adherence to operational procedures, internal policies, controls and applicable regulatory requirements.• Review operational exceptions, discrepancies and customer issues and ensure timely resolution or escalation.• Provide coaching, guidance and on-the-job support to BDC Sales Executives to strengthen product knowledge, sales capability and operational competency.• Monitor individual staff performance and provide regular feedback to drive accountability and performance improvement.• Identify operational gaps and implement improvements to enhance efficiency and service delivery.• Ensure proper documentation, controls and records are maintained across BDC activities.• Liaise with relevant internal stakeholders on operational, staffing, compliance and business matters.• Support the Head of BDC in implementing business initiatives, operational improvements and strategic priorities.• Ensure consistent service standards and a professional customer experience across BDC operations. **Job Requirements:**• Bachelor’s Degree or Diploma in any relevant discipline.• Relevant experience in foreign exchange, banking operations, cash management, sales or related financial services.• Prior supervisory or team leadership experience is preferred.• Strong leadership and people management skills.• Good analytical and numerical skills, particularly in monitoring rates, transaction volumes and stock levels.• Strong scheduling and workforce coordination capabilities.• Good understanding of operational controls, compliance requirements and risk management.• Strong problem-solving and decision-making skills.• Good communication, coaching and stakeholder management skills.• Strong customer service orientation with the ability to manage customer and operational issues effectively.• Target-driven with the ability to motivate a team towards collective and individual performance.• Ability to work effectively in a fast-paced operational environment.