Strategy & Operations Manager

ADA; Kuala Lumpur; On-site; MYR 111,600 - 167,400; Full time

Job summary

ADA is looking for a highly driven Strategy and Operations Manager in Kuala Lumpur to enhance operational effectiveness and support the CEO's strategic initiatives. This role requires 5+ years in strategy consulting or operations management, with strong technical skills in financial modeling and data analysis. The ideal candidate will excel in stakeholder management and have an understanding of industry trends in Data, AI, and eCommerce. A bachelor's degree is required, while an MBA or CFA is preferred.

Qualifications

• 5+ years of experience in strategy consulting, corporate strategy, or operations management.
• Strong technical skills in financial modeling and data analysis.
• Exceptional analytical skills with a bias for action.

Responsibilities

• Assist in managing strategic initiatives and investor relations.
• Optimize CEO focus and decision-making through information prioritization.
• Lead project management for cross-functional initiatives.

Skills

Financial modeling

Data analysis

Stakeholder management

Project management

Analytical problem-solving

Education

Bachelor’s degree

MBA, CFA, or equivalent

Tools

KPI frameworks

Balanced Scorecard

Data visualization tools

Job description

About ADA

ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.

Role Summary

We are seeking a highly driven and analytical Strategy and Operations Manager to join the CEO Office Team. This role will act as a strategic enabler to the CEO—leading business reviews, driving key cross‑functional initiatives, supporting investor and business portfolio engagements, and enhancing operational effectiveness across the organization.

The ideal candidate has a strong foundation in strategy and finance, exceptional stakeholder and project management skills, and thrives in a fast‑paced, high‑impact environment. Knowledge of M&A and CFA/CFI certifications are a plus.

Key Responsibilities

• Assist senior management in managing strategic initiatives, investor relations, and day‑to‑day business operations.
• Monitor and prioritize information flow to optimize CEO focus and decision‑making.
• Facilitate operational processes across business planning, reporting, and governance.
• Identify, prioritize, and implement process improvements and internal best practices.
• Champion operational excellence and cross‑functional efficiency across markets and departments.
• Lead research and due diligence to support business planning and strategic initiatives.
• Lead the monthly cadence of business performance reviews and manage company‑wide and departmental KPIs.
• Build and maintain presentation frameworks, dashboards, and reporting tools for executive‑level insights.
• Collaborate with Finance, Strategy, and Business Unit leaders to track progress against strategic objectives.
• Collect and analyze financial/operational data and align business unit operations with central reporting and compliance requirements.
• Lead project management to drive cross‑functional strategic initiatives from planning through execution.
• Establish project governance, manage stakeholders, and support CEO and leadership presentations.
• Act as an internal consultant on high‑priority business opportunities.
• Work closely with FP&A to conduct financial modeling and business case analysis.
• Perform commercial due diligence for new business opportunities.

Qualifications & Requirements

• 5+ years of experience in strategy consulting, corporate strategy, financial analysis, operations management, or project management.
• Strong technical skills including financial modeling, data analysis, and executive presentation.
• Exceptional analytical and quantitative problem‑solving skills, with a bias for action and tangible outcomes.
• Outstanding stakeholder management skills and ability to collaborate across cultures, regions, and functions.
• In‑depth understanding of industry trends, market behavior, and business model innovation with focus on Data, AI, and eCommerce.
• Proven project management skills, leading complex, multi‑stakeholder initiatives.
• Familiarity with management frameworks such as KPI, OKRs, Balanced Scorecard, Porter’s Five Forces, Value Chain Analysis.
• Excellent interpersonal and communication skills, capable of presenting ideas and insights to C‑level audiences.
• Bachelor’s degree required; MBA, CFA, or equivalent professional qualification preferred.