Strategic Merchant Partnerships Lead

AEON Credit Service (M) Bhd; Kuching; On-site; MYR 40,000 - 67,000; Full time

Job summary

AEON Credit Service (M) Berhad seeks a Merchant Service Executive to build strong merchant relationships, handle complaints and gather market insights for operational improvements. The role includes merchant training and ensuring visibility of forms and POP to maximize exposure and sales.

The ideal candidate has relevant education and is willing to travel, with preference for those with banking/finance sector experience.

Qualifications

• Candidate must possess at least an Advanced Diploma, Bachelor's Degree, or Professional Degree.
• Preferably with Marketing or Business Administration background.
• Willing to travel and own transport.
• Experience in Banking/Financial Services is a plus.

Responsibilities

• Build and maintain relationships with merchants to drive loyalty.
• Handle merchant and customer complaints and feedback with management.
• Gather market information on competitors and customer behavior.
• Conduct training for merchants.
• Ensure form availability and POP display for maximum market exposure.
• Negotiate favorable solutions for company and merchant.

Skills

Relationship Building

Customer Service

Negotiation

Market Research

Training Support

Education

Advanced Diploma

Bachelor's Degree

Professional Degree

Job description

AEON Credit Service (M) Berhad seeks a Merchant Service Executive to build strong merchant relationships, handle complaints and gather market insights for operational improvements. The role includes merchant training and ensuring visibility of forms and POP to maximize exposure and sales.

The ideal candidate has relevant education and is willing to travel, with preference for those with banking/finance sector experience.