Strategic Hotel Operations Leader

InterContinental Hotels Group; Kuching; On-site; MYR 300,000 - 540,000; Full time

Job summary

InterContinental Hotels Group (IHG) through voco brand is seeking a Director of Operations for a luxury hotel in Malaysia. The role leads Front Office, Housekeeping, F&B, Culinary, Banquets, Security and other functions, partnering with the General Manager to drive guest satisfaction, colleague engagement and financial performance.

You will oversee Rooms Division, F&B, standards compliance and continuous improvement, deputise for the GM, and champion True Hospitality while ensuring local

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Strong leadership and people-management capabilities.
• Experience across multiple hotel departments and senior operations.

Responsibilities

• Lead the day-to-day hotel operations to ensure smooth service delivery.
• Oversee Front Office, Housekeeping, F&B, Culinary and Banquets operations.
• Drive guest satisfaction, brand standards and financial performance.
• Deputize for the General Manager when required.
• Develop and implement operational plans and cost controls.

Skills

Leadership

Hotel operations

Guest experience

Strategic planning

Education

Bachelor's in Hospitality

Diploma in Hospitality

Job description

InterContinental Hotels Group (IHG) through voco brand is seeking a Director of Operations for a luxury hotel in Malaysia. The role leads Front Office, Housekeeping, F&B, Culinary, Banquets, Security and other functions, partnering with the General Manager to drive guest satisfaction, colleague engagement and financial performance.

You will oversee Rooms Division, F&B, standards compliance and continuous improvement, deputise for the GM, and champion True Hospitality while ensuring local