Strategic E‑commerce Account Manager – SE Asia Growth

TTEC; Kuala Lumpur; Sur place; MYR 90 000 - 130 000; Plein temps

Résumé du poste

TTEC is seeking an Account Manager for E-commerce in Kuala Lumpur, Malaysia. You will build and nurture relationships with strategic sellers across Southeast Asia, driving growth and delivering exceptional customer experiences on our marketplace.

You’ll analyze performance, develop growth plans, and collaborate with cross-functional partners to optimize operations, product assortment, and seller engagement while maintaining high standards of accountability and compliance.

Qualifications

• Bachelor's degree or equivalent; 5+ years in account management or related commercial roles.
• Experience in e-commerce, online marketplaces, or digital commerce with SEA market knowledge.

Responsabilités

• Manage and strengthen relationships with a portfolio of strategic and high-potential sellers across Southeast Asia.
• Develop and execute growth plans to increase sales performance and seller engagement.
• Analyze business performance and marketplace trends to identify opportunities and risks.
• Collaborate with cross-functional teams to improve operations and customer experiences.
• Address seller challenges and drive continuous improvements and marketplace compliance.

Connaissances

Account management

Business development

Stakeholder management

Cross-functional collaboration

Data-driven decision making

Formation

Bachelor's degree or equivalent experience

Outils

Excel

Description du poste

TTEC is seeking an Account Manager for E-commerce in Kuala Lumpur, Malaysia. You will build and nurture relationships with strategic sellers across Southeast Asia, driving growth and delivering exceptional customer experiences on our marketplace.

You’ll analyze performance, develop growth plans, and collaborate with cross-functional partners to optimize operations, product assortment, and seller engagement while maintaining high standards of accountability and compliance.