Account Manager

TTEC; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

TTEC is seeking an Account Manager for E-commerce in Kuala Lumpur, Malaysia. You will build and nurture relationships with strategic sellers across Southeast Asia, driving growth and delivering exceptional customer experiences on our marketplace.

You’ll analyze performance, develop growth plans, and collaborate with cross-functional partners to optimize operations, product assortment, and seller engagement while maintaining high standards of accountability and compliance.

Qualifications

• Bachelor's degree or equivalent; 5+ years in account management or related commercial roles.
• Experience in e-commerce, online marketplaces, or digital commerce with SEA market knowledge.

Responsibilities

• Manage and strengthen relationships with a portfolio of strategic and high-potential sellers across Southeast Asia.
• Develop and execute growth plans to increase sales performance and seller engagement.
• Analyze business performance and marketplace trends to identify opportunities and risks.
• Collaborate with cross-functional teams to improve operations and customer experiences.
• Address seller challenges and drive continuous improvements and marketplace compliance.

Skills

Account management

Business development

Stakeholder management

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree or equivalent experience

Tools

Excel

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As anAccount Manager for E-commerce working in Kuala Lumpur,Malaysia, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Be Doing

Do you have a passion for building relationships and helping businesses grow? As an Account Manager, you'll support strategic sellers across Southeast Asia by helping them maximize performance, drive growth, and deliver exceptional experiences for customers. During these interactions, you'll serve as a trusted advisor and collaborate with internal teams to create long-term success for sellers and the marketplace.

During a Typical Day, You’ll

• Manage and strengthen relationships with a portfolio of strategic and high-potential sellers across Southeast Asia
• Develop and execute growth plans to increase sales performance, product assortment, seller engagement, and overall business results
• Analyze business performance and marketplace trends to identify opportunities, risks, and actionable recommendations
• Partner with cross-functional teams to improve operational performance and deliver exceptional customer experiences
• Resolve business challenges and seller escalations while driving continuous improvements and marketplace compliance

What You Bring To The Role

• Bachelor's degree or equivalent experience, with 5+ years of experience in Account Management, Business Development, Category Management, Marketplace Management, or related commercial roles
• Experience in e-commerce, online marketplaces, retail, or digital commerce industries, with knowledge of Southeast Asia markets and cross‑border trade
• Strong analytical and data‑driven decision‑making skills, with proficiency in Excel, business analytics, and reporting tools
• Demonstrated success managing marketplace sellers, merchants, brands, or strategic accounts and delivering measurable business growth
• Excellent communication, presentation, relationship management, and stakeholder management skills, with the ability to influence internal and external partners
• Experience working with international sellers and regional stakeholders, with familiarity in seller performance metrics, marketplace operations, and online consumer behavior
• Strong ownership mindset with the ability to solve complex problems, adapt quickly in a fast‑paced environment, and balance strategic planning with hands‑on execution

You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

Visit https://mybenefits.ttec.com / for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

Primary Location

MY-Kuala Lumpur-Kuala Lumpur

Job

Customer Care Representative