Strategic Commodity & SCM Associate

Celestica; Seberang Perai; On-site; MYR 42,000 - 60,000; Full time

Job summary

Celestica in Bayan Lepas, Penang, Malaysia, is seeking a Commodity Management Associate to provide contact center support for SCM and AP services. You will interact with clients, verify information, and coordinate with internal teams to resolve inquiries and meet SLA targets.

Responsibilities include data updates, process improvement collaboration, and maintaining detailed records while working with commodity management teams to ensure efficient service delivery.

Qualifications

• Bachelor's degree in Commerce or Engineering or an equivalent combo of education and experience.
• Experience in a shared service environment, AP/Indirect procurement is advantageous.
• Familiarity with SAP/ERP, CRM platforms and MS Office is preferred.

Responsibilities

• Interact with clients by phone or electronic channels to respond to inquiries.
• Gather relevant information and respond promptly to questions.
• Investigate case details and apply problem-solving to resolve inquiries.
• Verify client information and maintain accurate records of interactions.
• Coordinate with internal teams to resolve cases and meet SLA targets.
• Update data in various systems as requested by clients.
• Support process improvements through cross-functional collaboration.

Skills

Email proficiency

Office applications

Customer service

Communication skills

Data analysis

Multitasking

Attention to detail

Education

Bachelor's degree in Commerce or Engineering

Tools

SAP/ERP systems

CRM software

MS Excel

Job description

Celestica in Bayan Lepas, Penang, Malaysia, is seeking a Commodity Management Associate to provide contact center support for SCM and AP services. You will interact with clients, verify information, and coordinate with internal teams to resolve inquiries and meet SLA targets.

Responsibilities include data updates, process improvement collaboration, and maintaining detailed records while working with commodity management teams to ensure efficient service delivery.