Strategic Change & Release Lead

Silentmode; Semenyih; On-site; MYR 89,000 - 134,000; Full time

Job summary

Jora Malaysia is seeking a Change Management Specialist to own and drive continual improvement of the organization's change management process and its documentation. You will coordinate end-to-end change requests, assess impact and risk, and ensure governance requirements are met across the change lifecycle.

You will plan, schedule, and implement approved changes, govern client releases with proper testing and evidence, and maintain records for auditability.

Qualifications

• Bachelor's degree required in CS/IT/Management Systems or related field; degree plus diploma advantageous.
• Minimum 3 years in change management, release management, project coordination, or similar roles in tech-enabled environments.
• Knowledge of change/release management practices and software development lifecycle for client-facing products.
• Familiarity with management systems, regulatory requirements related to information security, business continuity, safety, AI, or payment industry.
• Experience with risk assessment and fallback planning.
• Strong analytical, interpersonal, and presentation skills; proficient in information mapping.
• Ability to interact with employees across levels and with external clients; internal auditor experience is a plus.
• Proficient written and verbal communications in Bahasa Malaysia and English.
• Ability to work independently with minimal supervision.

Responsibilities

• Own, maintain, and drive continual improvement of the change management process and documentation.
• Coordinate end-to-end change requests from raise to completion.
• Facilitate assessment of impact, risk, and cost; escalate with justification.
• Ensure change impact assessments cover governance, compliance, risk, and controls.
• Coordinate planning, scheduling, and implementation of approved changes.
• Govern change releases to clients, ensuring testing and evidence before deployment.
• Verify outcomes and address follow-up actions.
• Formalize closure by evaluating effectiveness and updating documentation.
• Maintain change records and logs for traceability.
• Manage emergency changes per process.
• Provide change management reporting and metrics.
• Provide guidance on change requirements to employees and stakeholders.
• Perform any other tasks assigned by Head of Finance & Compliance and Compliance Lead.

Skills

Change management

Release management

Project coordination

Regulatory & governance

Risk assessment

Analytical skills

Communication

Independent worker

Internal Auditor

Bahasa Malaysia & English

Education

Bachelor's degree in CS/IT/Management Systems

Diploma in related field

Job description

Jora Malaysia is seeking a Change Management Specialist to own and drive continual improvement of the organization's change management process and its documentation. You will coordinate end-to-end change requests, assess impact and risk, and ensure governance requirements are met across the change lifecycle.

You will plan, schedule, and implement approved changes, govern client releases with proper testing and evidence, and maintain records for auditability.