Lead, Strategy and Operations (Kuala Lumpur based)

Careersatagoda; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Agoda is seeking a Lead in Strategy and Operations in Kuala Lumpur to drive regional initiatives end-to-end. You will frame problems, plan initiatives, manage governance, and deliver results with analytical support for Directors and the VP.

You will own KPIs, run dashboards, build business cases, and influence senior stakeholders while collaborating across regions to unlock opportunities and improve performance.

Qualifications

• 5+ years in PMO, operations, or strategy leading complex programs end-to-end.
• Strong structuring skills to turn ambiguous problems into clear plans.
• Analytical, data-driven, and proficient with Excel and PowerPoint.
• SQL and BI tools (Tableau/Superset/Metabase) used for dashboards.
• Experience using AI to improve efficiency and impact.

Responsibilities

• Lead strategic projects end-to-end from framing to review.
• Define priorities, planning, governance, and KPIs for regions.
• Build business cases and secure executive buy-in from stakeholders.
• Analyse data in Excel and automate dashboards/reports for leadership.
• Prepare executive-ready decks and insights for regional leaders.
• Support commercial development and operations improvements across teams.
• Represent the region with internal stakeholders and drive execution.

Skills

PMO

Strategic planning

Data analysis

Advanced Excel

PowerPoint

SQL

Tableau / BI tools

AI for productivity

Stakeholder influence

Communication

Education

Bachelor's degree or equivalent experience

Tools

Tableau

Superset

Metabase

Job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team:

The Regional Management Office sits within Agoda’s Global Supply department and partners closely with regional leadership to define strategic priorities, drive execution and manage business rhythm across the region. We also work hand-in-hand with the Business Development teams on the ground to identify and unlock accommodation supply growth opportunities.

The Opportunity:

As a Lead in the Strategy and Operations Team, you will be instrumental in helping the Regional VP, Country Directors, and your Strategy and Operations Manager to structure, drive, and land the region’s most important strategic initiatives. You will run initiatives end-to-end — from framing the problem through planning, governance, execution, and post-launch review — while providing analytical support and strategic advice to Director level to solve complex problems and identify new opportunities.

You bring strong strategic thinking, program/project management (PMO) discipline, analytical acumen coupled with the ability to dive into the details, and a high level of operational savvy. You are an expert at interpreting and actioning strategic business goals, including project prioritization, planning, and setting relevant KPIs. You have a history of owning projects and are relentless in driving these through to completion.

The role is based in Kuala Lumpur and reports to the Strategy and Operations Manager.

In this Role, you’ll get to:

• Work closely with regional leadership to define strategic priorities for the markets
• Lead strategic projects end-to-end — from framing and planning through governance, execution, and review
• Prioritize and plan projects, then set and drive KPIs to completion
• Own operational execution and process streamlining
• Build business cases and secure buy-in from senior stakeholders
• Analyze data in Excel and automate dashboards and reports for the team
• Prepare and present executive-ready decks and insights to leadership
• Build tools that improve team productivity and efficiency
• Support local teams on commercial development and program/operations improvement
• Represent the region as an ambassador to other internal teams

What you’ll Need to Succeed:

• 5+ years in program/project management (PMO), operations, or strategy, leading complex programs end-to-end
• Strong project-structuring skills — turn ambiguous problems into clear plans, workstreams, and milestones
• Strong analytical and problem-solving skills, comfortable working with data
• Advanced Excel and PowerPoint skills
• Working knowledge of SQL and a data visualization tool (Tableau, Superset, or Metabase)
• Comfortable utilizing AI to improve work efficiency, quality and output
• Some business development or commercial experience
• Strong communication skills, with ability to influence cross-functional stakeholders without formal authority
• Bachelor’s degree or equivalent experience
• Experience in Internet, consulting, technology, or travel industry is a plus

You’ll thrive in this role if you:

• Own your scope like an owner and drive projects relentlessly to completion
• Are proactive and responsible — take initiative and always close the loop
• Stay comfortable with ambiguity and energized by change, bringing creative and innovative solutions
• Are data-driven and open to experimenting with new approaches
• Are a strong team player and collaborator with a professional “get it done” attitude

Please review our Hiring Process Guidelines before your interview —

Discover more about working at Agoda

• Agoda Careershttps://careersatagoda.com
• Facebookhttps://www.facebook.com/agodacareers/
• LinkedInhttps://www.linkedin.com/company/agoda
• YouTubehttps://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Wewill keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.