Strategic Account Director - DevOps & DevEx (APAC)

The Adaptavist Group; Malaysia; On-site; MYR 660,000 - 990,000; Full time

Job summary

The Adaptavist Group is seeking a Strategic Account Director to own a portfolio of global enterprise customers, typically generating over £1m in annual gross margin. You will orchestrate multi-year growth, build executive relationships, and lead virtual teams across Sales, Presales, Delivery and Customer Success.

This role demands strong relationship building, value-based selling, MEDDPICC discipline, and the ability to translate complex technology programs into measurable business outcomes.

Qualifications

• Proven track record managing and growing complex enterprise or global accounts in a services setting, with high six- to seven-figure AOVs and £1m+ gross margin responsibility, delivering sustained account growth.
• Strong experience building relationships, with strong communication capability evidenced by engaging credibly at the C-suite level
• Demonstrable experience selling or shaping services-led transformation opportunities across Service and Work Management, DevOps, Developer Experience or software delivery.
• Technical fluency to discuss the software delivery lifecycle, including plan, build, test, deploy and run, and to translate DevOps practices into customer value.
• Experience with, or the ability to credibly engage customers on, modern DevOps tooling and themes such as GitLab, GitHub, Bitbucket Pipelines, CI/CD, repository management and DevEx.
• Experience leading multi-stakeholder transformation opportunities, with the ability to identify, develop and mobilise internal champions
• Experience developing and executing account strategies and growth plans that have generated an identifiable pipeline or revenue
• High-quality discovery skills with the ability to uncover business problems, organisational drivers and personal motivations across multiple stakeholder layers
• Experience developing compelling business cases anchored in measurable customer outcomes
• Proven application of MEDDPICC (or directly comparable methodology) at a standard sufficient to qualify and inspect opportunities consistently
• Strong commercial negotiation skills across complex, multi-variable deals where price, scope, terms and relationship are all active dimensions
• Commercial experience executing partner-involved deals, including familiarity with co-sell structures and margin management in partner-led engagements

Responsibilities

• Own and execute multi-year account growth plans across a portfolio of complex enterprise accounts
• Build executive-level relationships across customer organisations, establishing Adaptavist as a trusted transformation partner
• Lead and coordinate virtual strategic account manager and supporting teams across Sales, Presales, Delivery and Customer Success
• Identify and pursue whitespace opportunities across business units and geographies
• Develop customer-centric points of view that connect Adaptavist capabilities to measurable business outcomes
• Lead structured discovery to uncover business problems, organisational drivers and stakeholder motivations
• Build compelling business cases and value realisation plans anchored in customer outcomes, articulating value across: Developer Experience, Toolchain Modernisation, AI Adoption, Compliance and Change Assurance, Cloud Migration
• Apply MEDDPICC discipline to qualify, inspect and progress opportunities to a consistent standard
• Generate pipeline through executive engagement, account-based selling and partner collaboration
• Establish and champion direct access to Economic Buyers and C-suite sponsors
• Build multi-threaded relationships spanning technology and business leadership simultaneously
• Identify, develop and mobilise internal champions capable of influencing customer decisions
• Navigate complex organisational structures, including informal influencer networks
• Develop joint account strategies with strategic partners that generate an identifiable pipeline
• Build working relationships across partner sales and technical teams
• Execute partner-involved deals with discipline around co-sell structures and margin management
• Position Adaptavist as the preferred services and transformation partner within shared accounts
• Maintain exceptional CRM hygiene and forecast accuracy, with clear articulation of deal risk to sales leadership
• Lead quarterly account reviews and strategic planning sessions
• Drive commercial governance, deal quality and margin discipline through complex negotiations
• Contribute to QBRs, deal inspections and sales excellence initiatives

Skills

Enterprise account management

C-suite relationships

Strategic account leadership

Negotiation skills

MEDDPICC

Partner collaboration

Tools

GitLab

GitHub

Bitbucket Pipelines

CI/CD tooling

DevOps tooling

Job description

Company Description

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!

We make change happen. From anywhere.

Job Description

What you'll be doing

The Strategic Account Director owns a portfolio of 3 – 5 of Adaptavist’s most strategically important enterprise customers. These are typically global organisations with the potential to generate in excess of £1m in annual gross margin.

The Strategic Account Director is accountable for building multi-year growth strategies, deepening executive relationships, and positioning Adaptavist as a long-term transformation partner, orchestrating virtual teams across Sales, Presales, Delivery, Customer Success and strategic partners to drive wallet share expansion and sustainable account growth.

What we're looking for

Strategic account leadership

• Own and execute multi-year account growth plans across a portfolio of complex enterprise accounts

• Build executive-level relationships across customer organisations, establishing Adaptavist as a trusted transformation partner

• Lead and coordinate virtual strategic account manager and supporting teams across Sales, Presales, Delivery and Customer Success

• Identify and pursue whitespace opportunities across business units and geographies

Pipeline generation and value-based selling

• Develop customer-centric points of view that connect Adaptavist capabilities to measurable business outcomes

• Lead structured discovery to uncover business problems, organisational drivers and stakeholder motivations

• Build compelling business cases and value realisation plans anchored in customer outcomes, articulating value across:

  • Developer Experience

  • Toolchain Modernisation

  • AI Adoption

  • Compliance and Change Assurance

  • Cloud Migration

• Apply MEDDPICC discipline to qualify, inspect and progress opportunities to a consistent standard

• Generate pipeline through executive engagement, account-based selling and partner collaboration

Stakeholder & relationship management

• Establish and champion direct access to Economic Buyers and C-suite sponsors

• Build multi-threaded relationships spanning technology and business leadership simultaneously

• Identify, develop and mobilise internal champions capable of influencing customer decisions

• Navigate complex organisational structures, including informal influencer networks

Partner ecosystem leadership

• Develop joint account strategies with strategic partners that generate an identifiable pipeline

• Build working relationships across partner sales and technical teams

• Execute partner-involved deals with discipline around co-sell structures and margin management

• Position Adaptavist as the preferred services and transformation partner within shared accounts

Operating rhythm and commercial excellence

• Maintain exceptional CRM hygiene and forecast accuracy, with clear articulation of deal risk to sales leadership

• Lead quarterly account reviews and strategic planning sessions

• Drive commercial governance, deal quality and margin discipline through complex negotiations

• Contribute to QBRs, deal inspections and sales excellence initiatives

Qualifications

Essential

• Proven track record managing and growing complex enterprise or global accounts in a services setting, with high six- to seven-figure AOVs and £1m+ gross margin responsibility, delivering sustained account growth.

• Strong experience building relationships, with strong communication capability evidenced by engaging credibly at the C-suite level

• Demonstrable experience selling or shaping services-led transformation opportunities across Service and Work Management, DevOps, Developer Experience or software delivery.

• Technical fluency to discuss the software delivery lifecycle, including plan, build, test, deploy and run, and to translate DevOps practices into customer value.

• Experience with, or the ability to credibly engage customers on, modern DevOps tooling and themes such as GitLab, GitHub, Bitbucket Pipelines, CI/CD, repository management and DevEx.

• Experience leading multi-stakeholder transformation opportunities, with the ability to identify, develop and mobilise internal champions

• Experience developing and executing account strategies and growth plans that have generated an identifiable pipeline or revenue

• High-quality discovery skills with the ability to uncover business problems, organisational drivers and personal motivations across multiple stakeholder layers

• Experience developing compelling business cases anchored in measurable customer outcomes

• Proven application of MEDDPICC (or directly comparable methodology) at a standard sufficient to qualify and inspect opportunities consistently

• Strong commercial negotiation skills across complex, multi-variable deals where price, scope, terms and relationship are all active dimensions

• Commercial experience executing partner-involved deals, including familiarity with co-sell structures and margin management in partner-led engagements

Desirable

• Experience working within or alongside the Atlassian ecosystem, or a closely comparable enterprise technology partner ecosystem (GitLab, Harness, AWS, Datadog, IBM)

• Established executive relationships with key strategic partners that could be activated in support of Adaptavist’s account portfolio

Additional Information

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Adaptavist, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Equal opportunities for everyone

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status.