Store Team Lead, IOI Puchong

CROCS; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking an energetic retail associate with leadership ambitions to join our store team in Kuala Lumpur. You will deliver exceptional service and help drive sales in a high-growth environment.

You will learn across departments, support POS, inventory, visual presentation, and uphold asset protection policies while collaborating with store management. The role includes flexible hours, including nights and weekends, with opportunities for advancement.

Qualifications

• 2–3 years of total retail experience, with a preference for candidates with previous store leadership role.
• Demonstrated leadership abilities and passion for driving team results.
• Strong communication skills (written and verbal) with store teams, operations managers, and corporate partners.
• Desire to succeed in a high-growth, fast-paced retail environment.
• Flexibility to work nights, weekends, holidays and extended hours with regular attendance.

Responsibilities

• Deliver outstanding service to consumers using the store's service model.
• Coordinate, delegate, prioritize and meet store deadlines with daily activity follow-up.
• Learn and assist in departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support daily store operations: POS system, stock replenishment, pricing/markdowns, loyalty programs, and cleanliness.
• Lead by example and collaborate with Store Management to improve personal KPIs.
• Adhere to asset protection policies including shortage prevention and inventory control.

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership role
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result
• Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.