Store Team Lead

Jobtailor; Kuching; On-site; MYR 45,000 - 78,000; Full time

Job summary

Crocs, Inc. in Kuching, Malaysia is seeking a Store Lead with 2-3 years retail experience to deliver outstanding service and lead a high-growth team.

You will manage daily operations, POS, inventory, promotions, and asset protection, while driving sales targets and ensuring visual presentation.

Qualifications

• 2-3 years of total retail experience; preference for candidates with previous store leadership role
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result
• Proven written and verbal communication skills to store team, operations managers, District Managers, and corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays, and extended hours
• Regular attendance is essential

Responsibilities

• Deliver outstanding service to consumers using the C.H.A.R.M. service model
• Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities within the building
• Learn and assist in consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations, including POS system management and use, stock replenishment, pricing and markdown processes, loyalty program promotion, and cleanliness and recovery standards
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Oversee opening and closing procedures
• Educate team members on products and promotions
• Drive daily sales targets to achieve company goals and initiatives
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Retail Experience

Leadership Abilities

Sales-Driven Techniques

Communication Skills

POS System Management

Tools

POS System

Job description

• Deliver outstanding service to consumers using the C.H.A.R.M. service model
• Contribute proactively to an enjoyable team environment that encourages sharing suggestions, ideas, and concerns
• Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities within the building
• Learn and assist in consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations, including POS system management and use, stock replenishment, pricing and markdown processes, loyalty program promotion, and cleanliness and recovery standards
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Oversee opening and closing procedures
• Educate team members on products and promotions
• Drive daily sales targets to achieve company goals and initiatives
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Requirements

• 2-3 years of total retail experience; preference for candidates with previous store leadership role
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result
• Proven written and verbal communication skills to store team, operations managers, District Managers, and corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule, including availability for nights, weekends, holidays, and extended hours
• Regular attendance is essential

Core Competencies

Demonstrates strong leadership and communication skills while driving sales targets and ensuring exceptional consumer service. Proficient in retail operations, including POS management, inventory control, and team collaboration to achieve company goals.

Highest-signal resume keywords

• Retail Experience
• Leadership Abilities
• Sales-Driven Techniques
• Communication Skills
• POS System Management

ATS Optimization Keywords

Hard Skills

• Retail Operations
• Inventory Control
• Stock Room Management
• Sales Target Achievement
• Visual Presentation
• Pricing and Markdown Processes
• Loyalty Program Promotion
• C.H.A.R.M. Service Model
• Asset Protection Policies
• Consumer Service

Soft Skills

• Team Collaboration
• Flexibility
• Problem Solving
• Empowerment
• Proactive Contribution

Industry Keywords

• Consumer Service
• Fast-Paced Retail Environment
• Store Leadership
• Daily Sales Targets
• Team Environment