Store Supervisor

FashionUnited; Kuala Lumpur; On-site; MYR 25,000 - 35,000; Full time

Job summary

FashionUnited is seeking a Brand Ambassador in Kuala Lumpur, Malaysia, to drive sales and enhance customer experiences. Candidates should have at least 1 year of experience at a supervisory level in retail management. The role involves leading a team, analyzing sales data, and creating a customer-focused culture. Applicants must be able to lift heavy products and demonstrate strong leadership skills. This is an excellent opportunity to be part of a global brand committed to inclusivity.

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level.
• Ability to lift, carry and move at least 25 pounds.

Responsibilities

• Achieve sales targets and deliver an exceptional customer experience.
• Support full operation of the business with effective team management.
• Analyze sales data to enhance store performance.

Skills

Leadership presence

Customer experience

Sales analysis

Team collaboration

Conflict resolution

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Brand Ambassador

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of Company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives

Create Winning Teams / Drive Results

• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leadership initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

Customer Focused (internal and external)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Create a customer‑centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long‑term customer relationships to meet business goals
• Provides HR and conflict resolution support to team and in district in absence of leadership team
• Champions the company resources to support a healthy work environment for internals customer

Qualifications & Requirements

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds