Store Sales Associate, IOI City Mall

Crocs, Inc.; Putrajaya; Hybrid; MYR 24,000 - 36,000; Full time

Job summary

Crocs, Inc. is hiring for a store associate in Malaysia to deliver outstanding customer service and support daily store operations. You will engage customers, maintain product knowledge, and assist with POS transactions.

The role requires 18+ years old, at least SPM/O Level, and strong English; additional languages are a plus. The schedule includes nights, weekends, and public holidays as part of rotating shifts, with in-store and hybrid work options available.

Qualifications

• Minimum 18 years old and above.
• At least SPM/O Level or higher.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Deliver outstanding service to customers using Crocs service model.
• Contribute to a positive team environment with ideas and concerns.
• Assist in store operations including customer service, product knowledge, visual presentation, and stock room management.
• Support POS, stock replenishment, pricing, promotions, and loyalty program initiatives.
• Lead by example and work with Store Management to improve KPI performance.

Skills

Customer service

POS operation

Team collaboration

Retail operations

Education

SPM / O Level or above

Tools

POS System

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.