Sales Associate, Setia City Mall

Crocs; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Job summary

Crocs in Malaysia is seeking a retail associate to deliver outstanding customer service and support daily store operations. You will engage shoppers, learn product details, and assist across departments to uphold presentation and stock standards.

Responsibilities include using the POS system, stocking, pricing, and promoting Crocs loyalty programs while maintaining a clean, well-organized store. Shifts include nights, Saturdays, Sundays and public holidays.

Qualifications

• Minimum 18 years old.
• Possess at least SPM / O Level or above.
• Minimum 1–2 years of working experience, preferably in retail.
• Fluent in English; proficiency in other languages is a plus.
• Flexible to work on rotating shifts, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency and ability to operate a retail POS system.

Responsibilities

• Deliver outstanding service to consumers using the CROCS CHARM service model.
• Proactively contribute to a positive team environment with suggestions and concerns.
• Learn and assist in store departments: consumer service, product knowledge, placement, visual presentation, and stock room management.
• Support daily retail operations: POS management, stock replenishment, pricing/markdown processes, loyalty programs, cleanliness and recovery standards.
• Lead by example with store-management collaboration to improve key performance indicators through sales-driven techniques.
• Adhere to Crocs asset protection, inventory control and compliance procedures.

Skills

Customer service

POS system

Teamwork

English fluency

Basic computer skills

Education

SPM/O Level or above

Tools

Microsoft Word

Microsoft Excel

Email communication

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.