Store Operations & Guest Experience Specialist

IKEA

Kuching

On-site

MYR 24,000 - 32,000

Full time

14 days+

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Job summary

IKEA in Kuching, Sarawak, Malaysia is seeking an Operations Associate to provide excellent customer service, support stock replenishment and inventory, and assist at self-checkout. You will help maintain a clean, safe store environment and support Click & Collect and queue management.

The role offers exposure to multiple store operations and requires flexibility to work across areas. Ideal candidates are passionate about customer service, friendly and reliable, with attention to detail and the

Qualifications

Passion for helping customers and working in a fast-paced retail environment.
Friendly, reliable, and able to work with others.
Good attention to detail and ability to follow procedures.

Responsibilities

Provide excellent customer service across different areas of the store.
Support stock replenishment, inventory accuracy, and product availability.
Assist customers at self-checkout and resolve basic payment or operational issues.
Support Click & Collect, customer collections, and queue management.
Process customer returns according to company procedures.
Help maintain a clean, safe, and well-organised shopping environment.
Support IKEA Food operations with customer service and stock replenishment when required.
Follow operational procedures, safety standards, and company requirements.
Work across different operational areas based on business needs and priorities.