Store Manager (Kuala Lumpur)

Apm Monaco; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Career development

Job summary

APM Monaco in Jakarta Plaza Senayan is seeking a passionate leader to head the Malaysia boutique team, driving performance and profitability while delivering exceptional service.

You will develop staff, analyze sales data, manage client relationships, and execute merchandising standards in line with the brand. Fluency in English and Chinese is required.

Join a global, dynamic team offering career growth, competitive benefits, and a culture of collaboration.

Qualifications

• Fluency in English and Chinese required.
• Experience leading a boutique or retail team.
• Strong data analysis and POS knowledge.

Responsibilities

• Drive performance to achieve sales targets and KPIs.
• Analyze performance to translate data into actions and objectives.
• Manage client database and leverage insights to grow sales and loyalty.
• Ensure staff are trained in POS usage and shop operations.
• Oversee inventory movement and adherence to receiving/transfer policies.
• Maintain boutique image and execute visual merchandising directives.
• Lead in-store training, coaching, and team meetings.

Skills

Staff leadership

Sales performance

Retail operations

Merchandising

Customer service

Multilingual communication

Job description

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

We are looking for a passionate and dedicated individual to lead our Malaysia boutique team. Your mission will be to develop and optimize the boutique's performance and profitability, while ensuring your team engages clients with exceptional service.

Who are we?

Requirements

Main Accountabilities

Business Performance & Operations

• Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
• Analyze performance to identify business needs and turn them into individual actions and objectives
• Analyse available sales reports and data to determine the needs of the business and set business strategies
• Ensure staff is trained in all areas of appropriate POS usage and maintenance
• Understand and properly execute all management POS functions
• Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash
• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
• Maintain boutique image according to the brand's standards
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Client Experience & Development

• Ensure all associates provide the highest level of customer service
• Manage client database and utilize information to increase sales and client contact
• Execute service excellence to increase client satisfaction and retain customer loyalty
• Resolve all client problems and complaints quickly and effectively
• Manage all special events inclusive of collection previews, client events, sale events, etc.
• Empower associates to make decisions in the customer's best interest that also support the company's philosophy

Team Management & Development

• Identify and recruit new talents, build and retain a high performing team
• Lead by example demonstrating passion towards APM Monaco, know our brand's products, mission and value
• Conduct in-store training, one-o-one coaching and team meetings
• Build individual objectives and development plans
• Ensure image and grooming standards are professional, reflective of the brand image and always adhered to
• Resolve all human resources issues in a timely and effective manner, partnering with HR team when necessary

Skills and Traits:

• Management and leadership skills
• Business acumen
• Strategic thinking
• Client intelligence
• Reactive, flexible and open-minded
• Fluency in English and Chinese, other languages would be a plus

Work Location:

Jakarta Plaza Senayan

Benefits

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce
• Growth Opportunities: We support your professional development
• Collaborative Culture: Teamwork and open communication
• Comprehensive Benefits: Paid time off and generous employee discounts