Store Manager

LC WAIKIKI RETAIL MY SDN. BHD.; George Town; Presencial; MYR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career progression

On‑the‑job training

Staff discounts

Inclusive culture

Flexible working where possible

Descripción de la vacante

LC Waikiki Retail MY SDN. BHD. is seeking an experienced Store Manager for our George Town, Penang location.

You will lead the store’s performance, operations and customer experience, driving sales, managing staff and ensuring operational excellence. This role reports to senior management and offers a great opportunity to demonstrate leadership in a growing retail network. The ideal candidate has 3–5 years of retail management experience, a proven sales track record and strong people-skills,

Formación

• 3–5 years of retail management experience.
• Proven track record of meeting/exceeding sales targets and managing store budgets.
• Strong leadership and people-management skills.
• Excellent communication with staff, customers and senior management.
• Proficiency in POS software; IT literacy essential.
• Strong organisational skills and ability to prioritise in a fast-paced environment.
• Commercial awareness and understanding of retail operations and financial metrics.
• Customer-service excellence and commitment to high standards.

Responsabilidades

• Lead, motivate and develop a team of retail staff with coaching and feedback.
• Oversee store operations including opening/closing, stock management and visual merchandising.
• Drive sales through effective strategies and promotions and staff performance management.
• Manage inventory, stock levels, ordering and shrinkage prevention.
• Provide outstanding customer service and a customer-centric culture.
• Handle customer complaints promptly to maintain satisfaction and loyalty.
• Monitor cash handling, budgeting and cost control to ensure profitability.
• Ensure compliance with company policies, health and safety standards.
• Collaborate with head office on marketing initiatives and product launches.
• Recruit and onboard store staff as required.

Conocimientos

Leadership

People management

Customer service

POS systems

Stock control

Team coaching

Educación

Bachelor's degree in Business or related field

Herramientas

POS software

Inventory management system

Descripción del empleo

About us

LC WAIKIKI RETAIL MY SDN. BHD. is a dynamic and growing retail organisation operating within the Consumer Products sector. We are committed to delivering exceptional customer experiences and maintaining high operational standards across all our locations. Our stores are vibrant spaces where customers discover quality products and exceptional service. We pride ourselves on fostering a positive, inclusive workplace culture that encourages innovation, teamwork, and professional development.

About the role

We are seeking an experienced and dynamic Store Manager to lead our George Town Penang location. This is a full-time position where you will be responsible for the overall performance, operations, and customer experience of the store. As Store Manager, you will play a pivotal role in driving sales, managing staff, and ensuring operational excellence. You will report to senior management and be accountable for achieving store targets whilst maintaining the highest standards of service and retail practice. This role is essential to the success of our retail operations and provides an excellent opportunity to develop your leadership capabilities within a growing retail environment.

Key responsibilities

Lead, motivate and develop a team of retail staff, providing coaching, training and performance feedback to drive engagement and productivity

Manage store operations including opening and closing procedures, stock management, visual merchandising and store cleanliness to maintain high standards

Achieve and exceed sales targets and key performance indicators through effective sales strategies, promotional activities and staff performance management

Oversee inventory management, stock levels and ordering to ensure optimal product availability whilst minimising waste and shrinkage

Provide exceptional customer service and foster a customer‑centric culture throughout the store, ensuring all team members deliver consistent, high‑quality service

Handle customer complaints and resolve issues promptly and professionally, maintaining customer satisfaction and loyalty

Monitor financial performance including cash handling, reconciliation, budgeting and cost control to ensure profitability

Ensure compliance with all company policies, procedures, health and safety regulations and local retail standards

Collaborate with head office and other departments to implement marketing initiatives, new product launches and promotional campaigns

Conduct staff recruitment, interviews and onboarding for store positions as required

What we’re looking for

Minimum 3-5 years of retail management experience, preferably in a similar retail environment or fast-moving consumer goods sector

Proven track record of achieving and exceeding sales targets and managing store budgets effectively

Strong leadership and people management skills with the ability to motivate, develop and retain a diverse team

Excellent communication and interpersonal skills with the ability to interact professionally with customers, staff and senior management

Proficiency in retail management systems and point-of-sale (POS) software; IT literacy is essential

Strong organisational skills with the ability to prioritise effectively and manage multiple tasks in a fast‑paced environment

Commercial awareness and understanding of retail operations, inventory management and financial performance metrics

Customer service excellence and a demonstrated ability to maintain high standards of customer experience

Flexibility to work retail hours, including evenings, weekends and public holidays as required

Fluency in English and Malay; additional languages are a plus

Relevant retail qualifications or certifications would be advantageous

What we offer

LC WAIKIKI RETAIL MY SDN. BHD. is committed to supporting the wellbeing and professional growth of our employees. We offer a competitive salary package commensurate with experience and qualifications.

• opportunities for career progression within our growing retail network
• comprehensive on‑job training and professional development programmes
• staff discounts on our product range
• a supportive and inclusive workplace culture
• flexible working arrangements where possible

We encourage applications from all qualified candidates and are committed to creating an inclusive recruitment process. If you require any adjustments or support during the recruitment process, please do not hesitate to contact us.

Retail & Consumer Products More than 10,000 employees

About Us

LC Waikiki Retail Company is a leading fashion retail company with a turnover of $3 billion. LC Waikiki's journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş.

Today LC Waikiki trades in around 1164 stores in 54 countries, with the company’s philosophy that "Everyone Deserves to Dress Well" enabling people to enjoy accessible fashion through quality products at affordable prices.

There are around 7500 employees working at LC Waikiki's corporate office, more than 47,000 people in Turkey and abroad.

LC Waikiki aims to be the one of the 3 most successful ready‑made clothing brands in Europe by 2023.

We Crown Our Successes with Awards

We were awarded in 5 categories in "Retail Innovation Forum and Awards-2019" which was organized by Capital Journal.

We are ranked as 1st in "The Largest Ready‑Made Clothing Retailer of Turkey based on the Number of Stores"

1st in "The Biggest Retail Companies According to Square Meter Abroad"

We ranked 1st in Women Employee Friendly&Women Manager Friendly Companies in Capital Women Friendly Companies Survey 2020.

We received The Most Reputable Brand of the Year - Turkey Award by The One Awards in 2020.

We ranked 1st in "Most Admired Companies of the Business World" survey conducted by Capital Magazine, in the Ready‑to‑Wear and Retail category in 2019.

About Us

LC Waikiki Retail Company is a leading fashion retail company with a turnover of $3 billion. LC Waikiki's journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş.

Today LC Waikiki trades in around 1164 stores in 54 countries, with the company’s philosophy that "Everyone Deserves to Dress Well" enabling people to enjoy accessible fashion through quality products at affordable prices.

There are around 7500 employees working at LC Waikiki's corporate office, more than 47,000 people in Turkey and abroad.

LC Waikiki aims to be the one of the 3 most successful ready‑made clothing brands in Europe by 2023.

We Crown Our Successes with Awards

We were awarded in 5 categories in "Retail Innovation Forum and Awards-2019" which was organized by Capital Journal.

We are ranked as 1st in "The Largest Ready‑Made Clothing Retailer of Turkey based on the Number of Stores"

1st in "The Biggest Retail Companies According to Square Meter Abroad"

We ranked 1st in Women Employee Friendly&Women Manager Friendly Companies in Capital Women Friendly Companies Survey 2020.

We received The Most Reputable Brand of the Year - Turkey Award by The One Awards in 2020.

We ranked 1st in "Most Admired Companies of the Business World" survey conducted by Capital Magazine, in the Ready‑to‑Wear and Retail category in 2019.