Store Leader: Growth & Customer Experience

New Balance; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 90,000; Full time

Job summary

New Balance is seeking a Store Manager to lead our Kuala Lumpur retail store, delivering strong sales and creating memorable customer experiences. You will oversee daily store operations, inventory, and merchandising while developing a high-performing team responsible for achieving business goals.

This role requires a commercially minded leader who can coach and inspire staff, manage stock effectively, and uphold brand standards in a fast-paced retail environment.

Qualifications

• Experience leading retail teams in fast-paced environments.
• Strong commercial acumen and customer-centric mindset.
• Ability to motivate, coach, and develop people.

Responsibilities

• Lead and inspire a high-performing retail team.
• Deliver sales targets and drive sustainable business growth.
• Create engaging, service-focused customer experiences daily.
• Manage store operations, inventory, and merchandising standards.
• Develop talent through coaching, feedback, and succession planning.
• Maintain operational excellence and compliance.

Skills

Retail leadership

Sales targets

Customer experience

Store operations

Inventory management

Team coaching

Merchandising

Compliance

Tools

POS systems

Job description

New Balance is seeking a Store Manager to lead our Kuala Lumpur retail store, delivering strong sales and creating memorable customer experiences. You will oversee daily store operations, inventory, and merchandising while developing a high-performing team responsible for achieving business goals.

This role requires a commercially minded leader who can coach and inspire staff, manage stock effectively, and uphold brand standards in a fast-paced retail environment.